Show:
History and Philosophy
Why Employees Organize
Responding to Noise
Labor Prevention
Positive Employee Relations
100
What is Frito Lay's philosophy on unions?
Frito Lay's philosophy is that we do not need a third party to run our business. We would like to deal with employee concerns directly and quickly on our own.
100
T/F Micro units (subgroups of employees) can organize
True Example: OTR drivers in Killingsly, CT are the only unionized workers in the plant
100
What would you do as a manager if you saw campaign cards on Frito Lay premises?
Tell your ZSL and HR Manager! Also, approach your trusted employees and ask if they have any details about where the cards came from. It is important to have relationships with your frontline. If the employee asks about union representation, inform them about the Frito Lay's policy and facts about union representation.
100
What is one way to prevent a union?
Positive employee relations!
100
What are two ways to develop and build relationships with employees?
-Be respected as managers -"Face time" with employees -Show a genuine interest in employees -Pay attention to employee concerns
200
What is the total percentage of unionized workforce in the US?
11.3%
200
How many unions are there in Frito Lay California?
0!!
200
What percentage of elections did unions win in 2013?
65% Over the years this percentage has ranged from 60-80%. With the shorter campaign length, it is even more dangerous to have a campaign. Remember, you can't lose an election that doesn't happen!
200
What percentage of campaign cards need to be signed for an automatic campaign?
50%
200
In what ways should we as managers respond to front line feedback? Ex: Roundtables
-Validate issues- communicate -Determine key players (leaders) -Develop quick "win" solutions -Post- Action planning with leaders and trusted employees -Communication plans
300
What city most recently decertified?
Pittsburgh, PA
300
What is the most common reason employees organize?
Compensation
300
Where can union authorization cards be handed out on company premises?
Work areas in non work time only Example: Break room
300
Frito Lay's compensation in non-union work environments is how much hire than in union environments?
5% and union environments also have to pay monthly dues
300
What impacts do unions have on our employees?
-Progression and development -Working relationships/Environment -Personal cost -Us vs. Them mentality -Uncertainty
400
When was the last US strike in Frito Lay?
1990
400
T/F During a campaign, teamsters can make promises to Frito Lay employees without following through
T This is a tactic that unions utilize to convince employees to start a campaign. Frito Lay managers cannot make promises that they cannot uphold
400
How would you respond to the following situation: A senior frontline employee hears of union activity talk in the break room and comes to you. He does not want a union and asks your advice on what to do.
Tell him to give the facts of union representation. Frito Lay's position on unions is we do not believe in third parties interfering with our business. Union employees have to pay dues and they are paid on average 5% less than non union workers. Unions can inhibit the growth of the company with delayed contracts. Union organizers can make promises that they do not have to uphold.
400
In what ways can we keep employees informed in our business?
-Frequent meetings to talk business issues with two way communication -Include employees in change- engage them and consider opinions -Communicate change in advance -Make sure employees know the rules and they are held accountable
400
What must leadership do in order to prevent unions in our workforce?
-Positive performance management -Consistent performance expectations -Build trust and respect in team -Commit to the basics- no short cuts -Understand where there is smoke, there is fire!
500
What city has the highest percentage of union activity in the US? BONUS: What city has the lowest percentage?
Highest: New York- 24.4% Lowest: North Carolina-3%
500
In what ways has the union organizer's profile changed in the past 15 years?
Union organizers are better educated and more sophisticated than ever. Their demographic typically matches the potential target employers. They are better equipped with the use of technology, training and market research.
500
Give three examples of the impact unions have on our business.
-Flexibility to innovate -Ability and speed to execute -Ability to recruit the right candidate -Cost
500
What are three reasons employees turn to unions? If 1 reason has already been answered, give three different examples.
-Lack of support- Lack of staffing, poor onboarding/training, excess work -Inconsistent or unfair treatment -Compensation changes -Cut routes too deep or too often -Poor communication -They have no where else to turn -Poor leadership, management is not credible -Their opinions are not valued
500
What are three examples of potential organizing activity?
-High turnonver environments -Inconsistent leaders -Noise- complaints/ speak ups -Large scale change -Compensation change or route cuts -"U" word comes up in discussion -"Radio silence" in turbulent work groups -Spheres of influence (internal/external)