Coffee 101
The coffee with the most caffeine
What is cold brew?
For a shift that is 7 hours of less, coffee superheroes have a _____ break.
What is 15 minutes?
With every hot drink ordered for guests staying here to enjoy, we do this to the mug...
What is preheat the cup?
If you are caught on this, you will be immediate terminated...
What is cell phones?
Someone calls or leaves Aimee a message, Aimee will freak out if...
What is you don't write it in the book or slack?
The item you recommend automatically when someone orders iced drip coffee
What is nitro?
For any bank runs, coffee superheroes must...
What is have someone else watch them take the money and count it upon return?
For all pastries and food, we do this at the end of the night...
What is move food from the freezer to the fridge when there is room?
One things we NEVER do behind the counter or at the Mug is (about each other)...
What is talk about each other or gossip?
The person you call with non-urgent matters or questions is...
What is ALEX (NOT AIMEE)?
Someone orders a cappuccino, so we immediately...
What is show the cups sizes and explain we are authentic to Italy with sizing?
The minimum amount of time for any requests off.
What is 2 weeks?
When a guests enters, we immediately do what..
What is "Hi, welcome!"
The alarm on the iPad goes off every hour to...
What is check stuff?
Aimee walks in and will freak out if the espresso machine and station is...
What is dirty with grinds and milk and not restocked?
The difference between espresso and drip coffee is...
Espresso is under intense pressure through a machine with less caffeine. A drip has more caffeine because the grinds come into contact with water for a longer period of time.
Before leaving after a shift, the policy is to...
What is to complete the Shift Change Checklist?
When it is someone's first time with us, we immediately say...
What is "all of our food is handmade organic. We have gluten free and vegan options. Our drink menu is here (point) and let me know if you have any questions."
You're in the middle of an awesome conversation with your fellow coffee superhero, when a guest walks in, you...
What is immediate end the conversation and greet and assist the coffee lover?
When you open the last milk, carton, sauce, container or package of something, you should immediately...
What is let Alex know we are running out of an item before it is completely out?
A pour over coffee is...
What is a single origin light to medium roast coffee that takes 5-7 minutes and is a methodical process that pours water slowly over beans for a coffee with low acidity and floral and fruity notes?
The Coffee Shop Etiquette posted on the door which we follow consists of these 4 policies...
1. Keep a calm and respectful volume
2. Children must stay with an adult & refrain from touching decor
3. No outside food or drinks
4. Seating is reserved for coffee lovers
What is something we do NOT do, under any circumstances...
What is no refunds!!!
You drop, burn, or cook the wrong food, you...
What is PAY UP?
You are responsible for ________ for all duties for opening, closing, and shift changes.
What is put your initials?