Installment Plan
___GB of Mobile Hotspot Data is included in the Unlimited Elite.
40
HBO Max included for AT&T ______ Customers!
Unlimited Elite
What is the fastest speed AT&T offer?
1000mnps ( 1Tb)
Customers can access these troubleshooting flows any time via myAT&T or online at.......
How much is PROTECT ADVANTAGE FOR 4
$40
The number of upgrades following a payoff will be limited to ______upgrades in a 30-day period?
two upgrades
What is the total number of lines a customer can have on there consumer account?
10
Additional ___ equipment fee will also apply.
$10
What systems does TS&R check on the backend?
TS&R checks Telegence and TORCH.....
What is the MAX device value?
$2,500
What is the mandatory disclosure during sale?
If you cancel your wireless service, the remaining balance on the device becomes due.
Signature Customers can save up to ____ per Unlimited Elite line.
$10
How long is the Standalone Internet Contract?
No annual contract
What date should I input in TS&R if the customer's issue is still occurring?
Use today's date.
List three ways your customer can file a claim.
Which Installment Plan allow pay to upgrade?
AT&T Next/Next Up installment plan
What type of Mobile Security is included in all Unlimited Plans?
Active Armor Security
Name the included AT&T Internet Security.
Active Armor
Can I still use Telegence and TORCH?
Yes, but only when directed by the TS&R guidance.
File a claim within ___days of the incident.
60
$95 trade in value gets up to ____ in monthly credits.
$700
Customer have a Unlimited Elite, Unlimited Extra, and Unlimited Starter Plan. What is Plan Total?
$60 + $50 + $45 = $155
Our free app to manage your Wi-Fi network and connected devices.
AT&T Smart Home Manager App
Are there negative impacts to either Cancelling Registration or Resend Activation in TS&R?
When following the flow properly and choosing the correct selections, the tool's automation (does not) cause a negative impact.
List the five devices that's covered
Phone
Wireless Home Phone
Tablet
Laptop Watch