Back to Basics
This platform is commonly used by guests to leave public reviews that impact a hotel's reputation.
What is Trip Advisor?
General Managers are heavily bonused on achieving 100% of this financial metric.
What is GOP?
Richard opened this hotel in 1989 as Lafrance's first lodging facility.
What is the Hampton Inn Westport?
This percentage of guestrooms should be visually inspected by the pest control vendor each month.
What is 10%
According to appearance standards, hair color must be this type of shade.
What is natural shade?
These rooms may not require service and should be considered when building housekeeping boards.
What are DND's?
CPOR is an acronym for this hotel financial metric.
What is Cost Per Occupied Room?
Lafrance Hospitality currently manages this many hotels that are open and operating today.
What is 16?
This is the latest time a courtesy callback can be made to a guest room.
What is 9PM?
If an employee takes a meal break, it must be at least this many minutes long.
What is 30 minutes?
This type of room should still count toward housekeeping productivity when cleaned.
What is a deep clean?
Front Desk payroll is categorized under this department expense on the P&L
What is Rooms Expense?
These two New England states have not yet seen a hotel operated by Lafrance Hospitality
What is Vermont and Connecticut?
This is the maximum amount a house account can reach without RDO approval.
What is $5,000?
This is the term for treating an employee differently because they reported a concern or complaint.
What is retaliation?
This market condition occurs when multiple hotels in an area are close to sold out, allowing rates to increase due to limited remaining inventory.
What is compression?
Green Engage, MESH, and LightStay are programs used to track this type of hotel performance.
What is utility usage?
This type of cuisine is served at the Lafrance restaurant named after Richard’s grandchildren.
What is "pizza"?
When dealing with vendor COIs, this party should be listed as additionally insured for contracted work.
What is the hotel entity?
If an employee is not eligible to earn overtime, they are considered this type of employee?
What is Exempt employee?
This metric measures how effectively a hotel converts increased revenue into profit compared to the prior year or budget
What is Flowthrough?
This term refers to profit remaining after all operating expenses have been deducted from revenue.
What is Net Operating Income?
It was [this year] when Amie and Rita Lafrance purchased what is now "Whites of Westport"
What is 1946?
This is the only type of guest transportation allowed when a child under 10 does not have a car seat.
What is "none"?
This term means that an employee’s I9 information does not match the governments documentations
Tentative non confirmation