Tenant
What is the goal of the conversation with the tenant?
Get the tenant on your side.
Name an example of something a tenant could do to be classified as "bad".
- Not pay rent
- Constantly complain
- Negative attitude
- Has threatened to sue/take legal action
True or False:
Make sure to speak to the landlord in front of the tenant.
False - always speak to the landlord in private.
Most tenants are pro-active and great and remembering to change filters/do their own system maintenance.
False - most tenants do not even consider this.
Who must know about your presence in order to keep the situation legal?
The landlord
What is the goal of your conversation with the landlord (when there is a "bad" tenant)?
Get the landlord on your side.
What is the biggest expense for a landlord?
Who is responsible for changing filters/regular maintenance to a system if the tenant is not doing it?
The landlord
"What's it like to stay home and..."
"...gather prices for the landlord?"
What is the risk for a landlord when he has a "bad" tenant?
Not fixing the problem is legal justification to not pay rent.
"Off the record I just heard him talking about..."
"...how upset they are not having any (heat/cooling-hot water- power)."
What would help with a landlord's claim that "the equipment isn't lasting long enough, and costs too much."?
Choosing a more premium option that has higher quality and reliability.
(to the tenant)
"I’ve never rented a place where they have the renter call the repair guy. Is there any type of..."
"...financial compensation that you're getting to spend your time with me today?"
"My greatest fear is this continues to go on and on. I don't want to give them a reason to..."
"...not pay rent. What do you think about that?"
"How long does it take to..."
"...find good people like them to rent a place like this?"
Getting on a service agreement to come out to the property twice a year can also be seen as...
Light-duty property management.
"What would happen if for whatever the reason..."
"...the landlord decided not to fix it?"
Right now you're _________. Is that what you're trying to do?
...giving them legal justification to not pay rent.
"My greatest fear is that if we don’t get this problem fixed or if the problem keeps happening over-and- over that they..."
"...would get upset and leave. Are you okay with that?"
When presenting solutions to a landlord, what can you include in the title of your top option to show value, as well as make it even more custom and relevant?
Landlord Plus