Policy
The Executive Order governs Citywide language access expectations.
What is Executive Order 150?
First step when meeting/connecting with an LEP community member.
What is identify the language?
How often should you be submitting data into the LA Data Collection form.
What is once a quarter?
This should happen at onboarding to ensure staff understand language access expectations.
What is language access training?
A resident calls speaking Vietnamese. Staff don’t know what to do.
First step?
What is use language line / identify language?
Language Access responsibilites belongs to this group?
What is all of us.
This should never be used as the only method for translating public materials.
What is Google Translate / machine translation without review?
Tracking language requests helps agencies understand this about their community.
What is who they are serving?
If staff rely on memory instead of a clear process for interpretation, what risk increases?
What is inconsistent service?
Three reasons you should not always rely on bilingual staff.
What is accuracy, training, and expectation?
Document outlining agency LA languages, processes & procedures, training, and data collection.
What is a language access plan?
An agency translates flyers into Spanish but not other needed languages. This suggests a gap in what process?
What is equitable language prioritization?
A resource to help identify threshold languages in specific areas of Denver.
What is the HRCP-IRAD Neighborhood Map?
If supervisors do not reinforce language access expectations, staff may treat it as what?
What is optional?
An agency has translated materials but staff don’t use them. What is the gap?
What is implementation and staff awareness?
Planning ahead for multilingual meetings is part of this.
What is compliance?
Interpretation should be provided only if a resident asks for it.
What is myth — it should be provided proactively?
This tool helps staff identify what language someone speaks.
What are I-speak cards?
When staff view language access as “extra work,” this reflects a need to shift what?
What is organizational culture or mindset?
If LA services are happening but not logged, leadership may assume this.
What is low demand?
Federal law underpining language access.
What is TITLE VI?
If a document is time-sensitive and only available in English, agencies should do this.
What is ensure the HRCP Accessibility statement is visible and a clear process is established and known?
This should be recorded every time language access occurs.
What is language, LA service type, number of people, activity type?
When frontline staff are included in language access planning conversations, it strengthens what?
What is implementation, buy-in, practical solutions?
A flyer was released in English only for a high-LEP neighborhood.
What should happen next?
What is translate, redistribute, adjust process?