Email Etiquette
Public Speaking
Who am I Speaking to?
Structuring your Message
Cultural Differences
100

This should be clear and demonstrate the purpose of the email to the recipient at a glance. 

What is the Subject Line?

100

Professor Epperson loves to use this in order to reinforce main ideas. 

What is repetition? 

100

They wrote, "Gah I dunno so expensive to even apply"

Who is a close friend?

100

These are the people who you tailor your message to, adjusting for their culture to make the best connection with what you say. 

What is your audience?

100

When flipped around this common hand symbol in the US, is a symbol equivalent to the middle finger in the countries of United Kingdom, Ireland, Australia, New Zealand, and South Africa. 

What is the Peace Sign?

200

This is how you address the person you are speaking to and typically takes up the first line of an email. 

What is a Proper Greeting?
200

This is using details in order to better paint a picture in a listener's mind. 

What is Imagery?

200

They said, "Hope you are all are enjoying your weekend. I've attached the schedule for this upcoming week. Contact me if you have any questions."

Who is a boss/manager?

200

This is the reason you are saying/writing your message, and it should be clear throughout your presentation/letter.

What is your Purpose?

200

In US conversation this is usually avoided at all costs to avoid awkwardness. However, in countries like Japan this is seen as a sign of thoughtfulness and respect

What is Silence in Conversation?

300

This is how your email should be to avoid unnecessary details that could bore the reader or hurt lose the overall message. 

What is being Concise?

300

This is typically at the end of a speech and asks the listener to do something in relation to the topic. This could be a change of lifestyle or joining a group as examples. 

What is a Call to Action?

300

They said, "Hi Ezekiel and Jovi, please find the Deloitte assignment attached in Canvas."

Who is a professor?

300

These are the 3 parts that make up an essay. One is the hook, one is the key points, and one is a summary. 

What is the introduction, body, and conclusion? 

300

This is used in US language in order to create a friendly and relaxed environment for employees. However, in Germany this could be seen as inappropriate and unprofessional. 

What is Humor?

400

This is an important step after finishing your email but before sending it, to ensure there are no mistakes in your writing that could make you seem unprofessional. 

What is Proofreading?

400

This is when you ask someone something but do not expect them to answer it. This helps engage the audience in your speech. 

What are Rhetorical Questions?

400

They wrote, "Ok. Whenever is good for you. Our company left this morning."

Who is a close family member (Mom)?

400

This shows how professional your presentation/letter should be. This will determine the structure of what you do and also the type of language you use. 

What is Formality?
400

These are the conversations you have when you get to know someone briefly before any business occurs. In the US these could include the weather, Sports, etc. In Brazil however, this could be talking about one's family or even personal matters. 

What is Small Talk?

500

This is a polite closing followed by your full name and contact information if applicable. 

What is a Professional Signature?

500

This is tailoring your message to connect with what people believe in. 

What is Appealing to Values?
500

They said, "Hi Ezekiel. It's been some time since we connected. How have you been?"


Who is a close friend?

500

These are the 3 different ways to persuade someone when presenting an argument. Each one achieving different ways in which to convince someone of something.

What is ethos, logos, and pathos?

500

When making a deal people tend to focus on the results of this. However, in countries like Mexico this focuses on building the relationship between the two parties. 

What is Negotiation Language?