Show:
Windows
Software
Tethering/Hotspot
Troubleshooting
Mac/Apple
100
A way to show all network connections through Command prompt.
What is ipconfig /all.
100
An ATT Software used with devices to connect through a computer to the ATT Network.
What is ACM.
100
You can connect to this using a wi-fi connection, USB connection or Bluetooth connection.
What is a personal Hotspot?
100
Provisioned in the HLR in snooper verify APN is set to this.
What is Broadband?
100
This version of ACM supports MAC OS.
What is ACM Version 9.0.
200
A command to check connectivity?
What is Ping?
200
Use this site when users report slow internet speeds.
What is www.speedtest.net
200
The KB to uninstall/reinstall hardware for laptop connect and tethered hand set.
What is KB93059?
200
KB1337
What is the laptop connect index?
200
This software is required to tether a BlackBerry Smartphone to a MAC OSX.
What is BlackBerry Desktop Software.
300
A way to see what ports are open through command prompt.
What is Netstat.
300
A windows componet that stops software installation.
What is UAC.
300
This article gives you the steps to enable the USB modem for any ATT device.
What is KB90519?
300
Two key componets of Laptop Connect that work together to connect a customer to the internet.
What is Laptop Connect Device (Hotspot, Tethered phone or built in device.) and a postpaid data connect plan/prepaid Data Connect Pass.
300
If ACM fails you need this software to get a LG device to connect to a Mac OSX
What is LG Connection Manager for Mac OSX.
400
An article for a list of commands.
What is *129227?
400
The way to turn on steams logs on, when creating a diagnostics package in ACM 9.0
What is Win: Ctrl+Shift + S Mac: Command + Shift + S
400
While attempting to tether with ACM, if unable to connect, you can use this tool to attempt a connection.
What is ATT Global Network Client?
400
Step taken when you recieve this error. "Windows cannot load the device Drivers for this Hardware. The Driver may be corrupted or missing".
What is Uninstall and Re-install Drivers.
400
Allows the Laptop Connect cards to connect the MACX Leopard to the internet without the need for additional connection software.
What is MAC OSX Native Support.
500
One way to rebuild tcp/ip stack using command prompt.
What is netsh. (The other way is through ACM)
500
In ACM under Tools>settings>hardware this device setting may be modified to check connectivity.
What is the Bearer Selection (or Manual 2G/3G selection)
500
The requirements for the iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5 and the new iPad with wi-fi + Cellular for personal hotspot.
What is a Mobile share plan or qualifying data plan and iOS 6 or later (iOS 5 for iPhones) with wireless data connection + ability to access the internet
500
"SMC_Bootstrapper.log" "SMC_MSI.log" are these associated with theese files.
What is Install log files.
500
The two specific KB's used to connect the ATT mobile hotspot Elevate 4g and the ATT mobile Hotspot Mi-Fi 2372 using Mac OSX.
What is KB 409978 and KB 113450