Laser Basics
The _____ applies the toner onto the paper through heat and pressure.
Fixing Assembly
What's an advantage of using a static IP address?
More stable as addresses do not change
What is the first step when troubleshooting a fax capable unit with transmission or reception issues?
Check for a dial tone
By default, how many days will a KB article subscription stay active before expiring?
90 days
The network protocol WPA is an acronym from which of the following?
Wi-Fi Protected Access
This type of paper is NOT recommended for use in a laser printer because toner will not stick to the paper, and the topcoat will come off and sometimes burn in the fixing assembly.
Photo paper
On a Windows OS what DOS command can you use to determine the subnet mask, default gateway and PC’s IP address?
ipconfig
What device is used to connect multiple devices to a single line wall jack?
Duplexer
While you are reading an existing KB article, you notice that a troubleshooting step is missing from the process. What link would you click on to suggest the correction?
Recommend Change
What command can be entered into the “RUN” prompt on a Windows Operating System that would allow you to view the current version of Windows that is being used?
winver
If the text or images in an original are excessively light or dark, adjusting the ____ will improve the quality of the copy.
Density
The “PING” command can be used for ____?
A DOS command used to verify connectivity to a network device.
What is a likely cause for black vertical lines appearing on a transmitted fax?
Dirty reference guide glass
If a PeopleSoft case is required, but a customer does not wish to share their personal information, what action should be taken?
Create an anonymous case
RJ11 and RJ14 connectors are generally associated with which cables?
Telephone
What is the first step when troubleshooting a printer that will not power on?
Plugging a printer into a known good power receptacle
What portion of the following IP address is the Host ID?
10.0.1.45
Not enough information given to answer
As resolution of a scanned image increases, so ____ also increases.
File size
When creating an RMA, for a Customer Shortage Fund or Warranty Exchange, what item needs to be verified and selected in PeopleSoft before the order can be completed?
Shipping address
What does it mean when a device is tagged with a yellow question mark in the taskbar?
It’s an unknown device
In order to complete a driver installation, you must be logged into what type of account?
Administrator
What should be the first question you ask a customer calling for assistance setting up a machine on a network?
"Are you connected to a functioning network?"
A customer calls for technical troubleshooting. When attempting to scan, they receive a message from MF Scan Utility that reads “Unable to communicate with scanner” What is the FIRST troubleshooting step you should perform?
Test the hardware by performing a copy from the device
What information is required to properly document a customer interaction in the Problem Description field?
Problem, Cause, Solution
The section in Microsoft Windows that enables a user to modify the computer’s hardware settings?
Control Panel