LA Trestments
This treatment is able to clear, firm, and tighten the skin it increases energy levels and helps in the growth of skin cells, it also reduces brain fog and enhances clarity.
NAD+
Is the platform that we use when doing outreach where we receive information from interested clients
Leads App
When a patient is calling with inquires regarding their LaserLove points we should:
Call to their clinic and connect them with Front Desk
Which document we must always use when working on chats?
Virtual Concierge
Cleanses, clear and deeply hydrates the skin, improves the health and appearance of tissue and enhances the benefit of other treatments.
Hydrafacial
In this platform we will receive calls and chats to resolve a variety of situations on a "First Call Resolution"
Zendesk
If same-day treatment is approved and there are two clinicians available, how should the appointment be booked?
Upper Body in room 1 and Lower Body in room 2 with different clinicians
You just received a call from a patient mentioning that she is not seeing proper results. Which Document and section/template should you use?
Management Contacts and Email Compositon and use Results Assesment Request template.
Targets unwanted fat cells by permanently freezing them away it reduces fat cells by up to 25% per treatment
Coolsculpting
In this platform we are able to find PCC's and Clinician's daily shifts from an specific location if needed.
Deputy
Which treatments are the only ones that can be double or even triple booked with other treatments?
Semaglutide and NAD+
a new patient calls and asks for instructions to arrive to the clinic. Which Document and section/template should you use?
LA Clinic Directions and Landmarks.
We must always book a numbing appointment for these treatments:
Clear and Brilliant, RF Microneedling and Fillers
We use this platform to communicate and "claim names"
Slack
We must NEVER reschedule which kind of appointments?
Text Cancelled / Canceled by patient, Canceled By LaserAway, No Shows.
When working on Morning Leads you should open:
Morning Leads, Management Contacts and Missing Hot Transfers.
Which treatment should never be booked with NUMBING time?
IPL
In this platform we are able to find most of the information needed for our daily activities.
LMS
When a patient calls to book a Coolsculpting appointment, the areas are not stated on GPN and the clinic was not available. We must:
Send an email with the Coolsculpting Re/Schedule Request and let the patient know that the clinic will be reaching back to them.
In this document you will be able to find General Important Information, Important Documents and Treatment Information
LA Treatment Manual