SUS
What is Shift+F5 used for?
Access headers and overrides screen.
What does CRPOC stand for?
Costa Rica Purchase Order Confirmation
What is Sysco?
This company supports over 600,000 customers and is known for distributing food and non-food products across various sectors like restaurants, healthcare, and education.
What´s ECM services used for?
We use it to upload the PDFs.
What CRPOC uses SUS for?
Reviewing and adjusting PO details.
Mention the first step when reviewing a PO in SUS (Regular revision)
Open Sysco´s Outlook email
What is Sygma?
This Sysco business group works closely with corporate purchasing systems of national chains and includes 16 different operating companies
What´s the general queue in Salesforce?
000 OpCo - Support Request
When do we enter FAX?
We enter FAX when there is no other details under Cnfrm method such as EDI or AUT
Please explain when we use Freight revision, and please explain the steps:
its used when there is a discrepancy between the freight charges or item prices listed in the PO PDF and the information entered in SUS.
steps: 1- 1 . Check the PO Confirmation
2. Compare the Information in SUS
3. Identify Any Discrepancies
4. Freight Verification
5. Adjust the Price in SUS
6.Save the Change
7. Add Confirmation Details
What is a Remote Item?
This type of item is not stored at a local OpSite but can be ordered through regular channels and shipped directly to the customer via UPS or FedEx.
What is Costa Rica Purchase Order Confirmation Curriculum? Mention them.
Sysco Overview
Application and Tools
CRPOC Review
Deep Dive: Applications and Reviews
Shadowing and Hands on Practice
Provide the steps to edit the service charges
Press F8>type line and press F4 to search for the charge code MSC> type M on the allowance charge> enter to save.
Define:
CS, FOB, AP, PU, ALW(m), Frt
CS: cases
FOB: subtotal
AP: Total
ALW: Miscellanous
FRT: Freight charges
What is CSIM?
This acronym refers to the system used for managing customer-specific inventory at Sysco.
What are the 2 chats on TEAMS we are going to use?
Explain their uses.
•Cognizant Environment Teams - CRPOC Chat:
Internal team chat where you post questions about specific orders issue.
If no teammate can help resolve the issue, we use HyperCare Chat.
•Sysco Environment Teams – HyperCare Wave 2 Chat:
You escalate the question here, tagging the planner with @ to get support.
What ISL and POI stands for? Explain what they are used for too.
Inbound scheduling list and Purchase order inquiry.
ISL date revision when there is a date error.
POI attempting to retrieve the scheduled date from ISL but an error is displayed.
Mention the steps, how we register the information on the AHT CRPOC file:
select the “Regular revision” scenario, select “Yes” on the “Confirmation OpenText” column, and select “Yes” on the “Re-Checked?” column
To complete the revision, under the “POs Distro” page, select “Yes” for the Completed and Rechecked columns
Where is Los Angeles – PST?
This OpSite is located in Walnut, California and operates in the Pacific Standard Time zone.
Mention SUS password´s requirements.
List all 7.
-The password must be at least 10 characters long.
-The password can't be more than 10 characters long.
-The password must contain at least one letter.
-The password must contain at least one number but can't start with a number.
-The same character can't be repeated twice adjacent to each other.
-The password must be different than the last 6 passwords used.
-The password is not case sensitive