LDA COMMUNICATION
TWICE A DAY
HOW OFTEN DO YOU SEND OUT YOUR LDA?
CAREER SERVICES REPS, WITH THE SUPPORT OF THE ACSS.
WHO IS INITIALLY RESPONSIBLE FOR WORKING THE LDA?
SETTING EXPECTATIONS IN THE CLASSROOMS, AT SENIOR/6TH MOD MEETINGS, EXIT MEETINGS AND ENSURING YOU ARE LISTENING TO YOUR CLASS COMPLETERS DURING 1 ON 1'S.
WHAT IS THE EASIEST WAY TO IMPROVE YOUR LDA?
CALL STUDENT’S CELL X 3 TIMES, TEXT STUDENT’S CELL, EMAIL STUDENT, UPDATE SITE MANAGER, UPDATE NOTES IN TRANSCRIPTS
WHAT ARE THE STEPS YOU WORK ON THE 1ST DAY YOU FIND OUT YOUR STUDENT IS NOT ON SITE?
STUDENT WAS ASKED TO CLEAN RESTROOM, STUDENT THEN ASKED THE SITE MANAGER TO CLEAN IT SO SHE CAN WATCH AND LEARN.
MEDICAL BILLER
CALL, TEXT AND EMAIL
WHAT 3 STEPS SHOULD YOU DO EVERY DAY FOR YOUR OFF SITE EXTERNS NO MATTER WHAT?
DIRECTOR OF CAREER SERVICES
WHO IS RESPONSIBLE FOR ENSURING CS REPS ARE WORKING LDA DAILY AND WORKING FULL STEPS ON MIA EXTERNS?
WEEKLY EXTERN SITE CHECK-INS WITH THE SITE MANAGERS & EXTERNS. COACHING & ADVISING THE EXTERNS WHEN NEEDED, ASKING EDUCATION AND CAMPUS PRESIDENT TO SPEAK TO THE EXTERNS AS WELL.
WHAT HELPS KEEP OUR SITE TERMINATIONS LOW, STUDENTS OFF THE TOP OF OUR LDA AND IMPROVES OUR OVERALL LDA?
CALL STUDENT’S CELL X 3 TIMES, TEXT STUDENT’S CELL, EMAIL STUDENT, ASK ALL CS REPS TO CALL THE STUDENT, CALL NUMBERS ON PACKET IN TRANSCRIPTS, CALL CONTACTS ON BROADLEAF, UPDATE SITE MANAGER, UPDATE NOTES IN TRANSCRIPTS
WHAT ARE THE STEPS YOU WORK ON THE 2ND DAY YOUR STUDENT IS NOT ON SITE?
STUDENT FELL ASLEEP 4 TIMES DURING HER TRAINING AND THEN WHEN ASKED WHAT HAPPENED SHE STATED SHE WAS TIRED FROM DOING NOTHING.
PHARMACY TECH
ENTIRE CAMPUS AND SITE MANAGER
WHO SHOULD YOU COMMUNICATE WITH AFTER STUDENT HAS GONE MIA?
CS REP, ACSS, CS TEAM, DOCS, INSTRUCTORS, EDUC. MANAGEMENT, ADMISSIONS, CAMPUS PRESIDENT AND ENTIRE CAMPUS
ONCE AN EXTERN GOES MIA, WHO IS RESPONSIBLE FOR TRYING TO REACH THE EXTERN?
WHEN YOU BUILD RELATIONSHIPS WITH YOUR EXTERNS AND SITE MANAGERS, ALLOW YOUR EXTERNS TO HAVE OPEN COMMUNICATION WITH YOU AND WORK WITH THEIR ACCOMMODATION REQUESTS AS MUCH AS POSSIBLE WHEN MATCHING SITES.
WHEN WILL YOUR LDA IMPROVE?
CALL STUDENT’S CELL X 3 TIMES, TEXT STUDENT’S CELL, EMAIL STUDENT, HAVE DOE, ADOE & ADSA CALL STUDENT, HAVE INSTRUCTOR AND ADMISSIONS REP CALL STUDENT, SEND OUT SOS EMAIL TO ENTIRE CAMPUS, CHECK FOR STUDENT ON SOCIAL MEDIA, UPDATE SITE MANAGER, UPDATE NOTES IN TRANSCRIPTS
WHAT ARE THE STEPS YOU WORK ON THE 3RD DAY YOUR STUDENT IS NOT ON SITE?
STUDENT THREW AWAY $1200 WORTH OFF SUPPLIES BECAUSE SHE SAID THERE WAS NO ONE TO ASK WHAT TO DO WITH THEM.
DENTAL ASSISTANT
TO HELP SUPPORT OUR EXTERNS ON THEIR JOURNEY TO SUCCESSFUL COMPLETION OF THEIR PROGRAM, TO BE ABLE TO UTILIZE ALL EMPLOYEES TO SAVE OUR STUDENTS AND TO KEEP OUR DROP NUMBERS LOW.
WHY IS IT IMPORTANT TO COMMUNICATE DAILY ABOUT YOUR EXTERN LDA?
ACSS
WHO HELPS ENSURE TIME IS ENTERED, APPROVED AND STUDENTS ARE ON SITE?
YOUR CSS'S STAY ON TRACK, THEY DON'T GET OVERWHELMED WITH RED FLAG STUDENTS AND YOUR LDA IMPROVES
WHAT HAPPENS WHEN YOU SUPPORT YOUR CSS'S WITH EXTERNSHIP SUPPORT AND RED FLAGS?
CALL STUDENT’S CELL X 3 TIMES, TEXT STUDENT’S CELL, EMAIL STUDENT, HAVE CAMPUS PRESIDENT CALL STUDENT, CALL STUDENT’S CURRENT JOB IF INFO AVAILABLE, CALL ALL REFERENCE NUMBERS AGAIN, HAVE DOE, ADOE & ADSA CALL STUDENT AGAIN, HAVE INSTRUCTOR AND ADMISSIONS REP CALL STUDENT AGAIN, UPDATE SITE MANAGER, UPDATE NOTES IN TRANSCRIPTS
WHAT ARE THE STEPS YOU WORK ON THE 4TH DAY YOUR STUDENT IS NOT ON SITE?
STUDENT WORE BOOTY SHORTS TO EXTERN, ONCE THERE SHE LAID DOWN AND TOOK A NAP ON THE OFFICE COUCH. SHE WAS THEN UPSET THAT THE SITE TERMED HER STATING THEY SHOULD UNDERSTAND SHE'S TIRED.
BUSINESS OFFICE ADMINISTRATION
AFTER THEY DROP FROM THE SYSTEM, NEVER BEFORE THAT.
WHEN DO YOU STOP WORKING STEPS ON AN MIA EXTERN WHO'S ON YOUR LDA?
DIRECTOR OF CAREER SERVICES
WHO'S RESPONSIBILITY IS IT TO ENSURE EVERYONE KNOWS THE EXPECATIONS OF WORKING THE EXTERN LDA?
ABSOLUTELY!
IS THE DOCS RESPONSIBLE FOR WORKING THE LDA DAILY?
WORK THEM ALL AGAIN
WHAT YOU DO AFTER YOU COMPLETED ALL STEPS?
STUDENT WROTE A BAD YELP REVIEW ABOUT THEIR EXTERN SITE WHILE AT SITE AND USING THE SITES COMPUTER.
MEDICAL ASSISTANT