Wildcard
Name 3 different animals that DO NOT have a tail
Anything goes
Give an example of your greeting
Thank you for calling Cigna, my name is ..., how may I help you?
What is a Mountain Chicken?
A frog
Say something Mario would say
Meza
What does IDK mean
I dont know
Have some free points
AJAJAJAJAJAJAJA
How much time and how would you place a caller on hold?
May I please place on hold for up to 2 mins?
How old is Alvaro?
23... I think
Say something Meza would say
Ayer no vine/ Frogs
What does OAP and LCP mean?
Open Access Plus
Local Plus
Name the tall trainer that came to visit every now and then when we were back on the training room?
Dayra
How do we validate providers?
Ask for TIN, name and address of the practice and a phone #
A stands for what?
Apapachable :)
When did this training start?
Sept. 19
Whats does HCPCS stand for?
Healthcare Common Procedure Coding System
Whats the second name of your trainer?
He doesn't have one... or does he?
How many pieces of HIPAA do u need to validate a caller?
-NAME
-DOB
-ID
-ZIP
Whats a sugar doctor?
Name 3 songs that start with the letter B
HEH
YHLQSMDLG
YO HAGO LO QUE SE ME DA LA GANA BAD BUNNY BABYYYYYYYYYYYYYYYY
Whats the temperature in which water starts boiling?
100 C
What would you do if someone was calling on behalf of a member, they are not on the policy and the member is not available?
Check for a HIPAA form on OV, if nothing, offer yourself to reach out to the member to get verbal consent and disclose as little info as need to solve the case
What happens if a baby is born backwards?
They use their mother as a hat for a bit
Complete the song...
"En la calle ando suelto, pero por ti me quito..."
"...Si tú me lo pide', yo me porto bonito
Ey, ey
Tú no ere' bebecita
Tú ere' bebesota..."
What does HIPAA stand for?
The Health Insurance Portability and Accountability Act