Application Process
What script do you use after you finish the application?
Closing script
Maya wants to apply for Calfresh. She lives with her parents. She is 20 years old, can she apply on her own?
Maya cannot apply on her own due to living with her parents and being under 22.
What Counties do we assist with?
San Diego. San Francisco and Imperial
4.33
What do we use to check appts and our week?
SUMO
What state do you use on incontact after you complete an applicaton?
Post application Work
Ronald has a girlfriend. They live together. She has a child. They do not share food. She has a special diet. What would you ask to determine the household?
Is the child in the home Ronalds child. A child binds someone together.
Can we make changes to a case?
No, Any changes after an application is sent only the county can make updates. Client would have to call 866-262-9881
What is the formula to calculate income for bi weekly?
2.167
Where do we check cases?
CalSAWS
If you are checking a case before calling a client for an appointment, what is the status on incontact you should have?
EC Case Review
Buffy has two children living in her home ages 10 and 8 , the children are not her children. She wants to apply for Calfresh and not add them to her case. Is she able to apply alone?
No, since the children are minors they need to be included in the case due to being under parental control.
SD SAR 7
SD SAR & SF
Medi- Medi
P-EBT
How many months do you calculate for Self- Employed?
What is considered Self- Employed?
3 months
Lyft, Door dash, Independent contractor ETC
Where do we check calls in queue?
InConcact
Telephonic Signature, Intake and Form
Charlie lives with his parents. He has a wife and two children. Can he apply with his wife and kids if he is 21?
No, since he is under 22 he would have to add his parents to the case
What is the Enrollment Center Number
855-813-1135
How do calculate when someone is undocumented?
You use the prorate formula
How do we set up a Calworks appt?
We don't the client needs to call the county.
What is the order of scripts we use?
Authenticating Script
Prescreening Script
Opening Script
Expedited Services Script during application
Closing Script
Telephonic Signature Script
Ronnie has a child that he shares custody with. He has the child a lot of the time. He calls Enrollment Center to ask about his ex wifes case. Can we assist him?
We cannot assist and give information on someones case. They would need to speak with the other parent to be able to obtain that information. Access is unable to assist as well due to protecting cases and the clients privacy.
What if Benefitscal.com stops working what portal can we use to complete an application?
Cheryl works full time. See makes 19 an hour. She gets paid biweekly. She also receives SSI for her child 900. IS she likely eligible?
Calculate please!
What is the difference between foster youth and adoption?
Adoption by law you need to add them to your case.
Foster children you have to add them to your case or opt out of adding them.