Unit 1-10
How do you call someone that you know but it is not your friend?
An acquaintance
A distinctive attribute or aspect of something
Feature
Measure of how happy customers are with a company's products, services, and overall experience
Customer Satisfaction
List of selected candidates from which a final choice is made
Short List
I have been studying English since I was 6 years old; what tense is this?
Present Perfect
An important event in the development or history of something, a company or in someone's life
Milestone
An advantage or profit gained from something
Benefit
Understand and share the feelings of another client/customer
To empathize
Idea of the future or desired result that a person or a group of people envision, plan, and commit to achieve.
We are going to have the final exam next month; what tense is this?
Present Progressive
Action taken after an initial interaction to maintain or enhance a relationship, gather more information, or advance a process
Follow up on a contact
Tell me the types of segmentation
Demographic, geographic, behaviour and psychopraphic
An objection to something that is unfair, unacceptable, or otherwise not up to normal standards
Complaint
Information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement
Feedback
The teacher said that the students need to finish all the online practice; what structure is this?
Reported Speech
This phrase means that an unexpected event or situation has occurred, typically one that requires immediate attention or changes one's plans
Something’s come up
Act of asking for information
Inquiry
Give me 4 examples of soft skills
Teamwork, time management, communication, flexibility, leadership, creativity, etc.
Public and typically formal statement about a fact, occurrence, or intention
Announcement
Estimate of income and expenditure for a set period of time
Budget
Mention the 5 Ps of marketing
Product, Price, Place, People and Promotion
What does "bells and whistles" means?
Parts and features that are useful or appealing but not essential or necessary
No longer feeling distressed or anxious; reassured
Relieved