PPG
____ is the term used to describe individuals talking negatively about other individuals to a 3rd party. This is to be avoided in order to ensure the promotion of a respectful and inclusive workplace culture.
Triangulation
Caller reporting 1 ago they repo'd a vehicle. whats the typecode and pri?
Repo 3
An in progress incident involving weapons or serious injury. Great danger of serious physical injury.
How often do you have to RE-CERT for ACCESS
Every year
How is ANI / ALI information displayed through Vesta?
Lat and Long
When CAD fails, what do call receivers use to process calls?
CAD Down Template
Caller is reporting that someone used their identity to get a vehicle loan. comp doesn't know who the person is. What's your typecode and pri
Fraud 6
A completed report or tip sheet
Pri 6
How often must a test TTY call be completed?
Once every quarter
What does "Move to PCA" do when pushed?
It moves the call you're currently on over to the next open line and puts the caller on hold. It then opens up your main line to accept the next incoming call.
What should you do when you observe a critical systems failure?
Notify the supervisor immediately
Caller is reporting they have a nco against their ex. 5 ago, While at the courthouse your caller saw their ex who then approached comp and yelled at them about custody issues. The ex then left when comp said she was calling 911. What's your typecode and pri
DVOPV 3
A call not requiring an officer response. A call that was cleared by you with a dispo other than a16 - canceled.
Pri 5
When does the PST cert of Washington State expire?
Every three years after issuance
What does the "update" button on the Vesta do?
What is a resource is available for employees in crisis?
Peer Support
Caller is reporting that the neighb has someone out currently taking down their shared fence and moving the fence line further onto comps prop. What are you doing with this call?
This is a civil issue, contact an attorney. If there are any issues stemming from the civil issue i.e. argue in progress send a cfs to dispatch.
Potential Physical injury. In progress incident where the probability is high that the suspect could be apprehended. Timely police response is necessary
How often must your BLS / CPR cert be renewed?
Every two years
What is TTY used for?
It's a way for the deaf or hard of hearing community to communicate with 911.
What should be entered into your CAD narrative during a fire or medics call when you're entering important information for the crews.
***
Caller is reporting a 2 vehicle accident involving a school bus on Sullivan and Sprague. There is one injury. They're not blocking. What is the typecode, pri, and who are you notifying
Accinj 2. dispatching to valley, adv'ing wsp for the school bus
Could be in progress, but no serious injury or major property damage. Incident where the suspect is no longer on scene.
Pri 3
You need 24 hours of training every ___ year(s) for PROQA.
2
What does the "Update CAD" button on the Vesta do?
It pushes the ANI / ALI information that's on your Vesta to the E911 section of your CAD