Employee Policy
What email should be associated with your personal Latch account if you live at the property you work at?
What is... your personal email address. (Not AMLI)
True or False:
The only way a vendor can access property is with Latch app.
What is... false. We will have keycards.
True or False:
A resident can simply share their personal code for guests.
What is... False. They will use Latch Concierge for guests. Sharing personal code is lease violation, like giving out fob.
How often should the vacant key be reviewed and updated?
What is... daily. PLUS Tour24!
What time can we access the unit on the day of move-out?
True or False:
Can an employee's apartment number be added to their employee Latch profile? If true, who can add this?
What is... True. A CM can add, this is not a standard practice.
A vendor has work in an occupied home, what should we do for access?
What is... an AMLI employee will provide access to the home and open the door. We will NEVER give vendors app access on occupied units.
Explain how the daily guest code works? Can it be revoked?
What is... This code can be used multiple times a day but expires at midnight.
Can be revoked.
How often should the employee - service request key be reviewed and updated?
What is... daily.
True or False:
Does a call or email work as confirmation that a resident has vacated the apartment and we can remove Latch access?
What is... Yes. However if verbal conversation follow up with email in Entrata of such conversation.
An employee's device programed with Latch Manager app was lost. What should they do?
True or False:
We no longer need to collect IDs.
What is... false. Whenever giving access (Keycard) access to a vendor, we need to collect and hold onto ID.
Explain how the 15 minute guest code works? Can it be revoked?
What is ... the code will be active for the date set, once the code is activated it expires 15 minutes after use. Can be used multiple times.
CANNOT be revoked.
What two items should be reviewed weekly?
1. Audit "staff" under manage settings.
2. Review low battery and updated reports
What keys do we need to manually add to the residents account?
Parking, bike and pet.
What are the two different employee profiles set-ups?
What is... 1. Portfolio Manager. 2. Property Manager.
In the event of a lost vendor Keycard, what do we do?
What is.. 1. Inform Manager ASAP. 2. Delete any apartments associated with the keycard from its card profile. 3. Update all affected latch locks, including apartments.
How does App access for guest work?
What is... The guest must download the Latch app, certain access (building and/or apartment) can be given.
Is there an end of day procedure with Latch?
What is... yes! All vacant doors are locked, all doors on keycards and service requests should be removed from keys.
Does intergation take care of Latch access if I move the resident out of Entrata?
What is... yes and no. Yes, apartment and building but any manually added keys (bike or parking) will need to be removed from account.
If an employee is on leave for 30-day or longer we will remove Latch access.
What is... True.
What reoccurring vendors did we give Latch access to?
What is... 1. Landscapers Rich. 2. Janiking Cleaners. 3. Security Legion
What is the new Lockout fee for the residents?
What is... $50
Is there a morning procedure with Latch?
What is... yes! With Entrata integration it is important to verify the move-ins for that day and make sure they are "moved in" in Entrata. Integration can take some time. Assure all rentable item access is provided on their key.
Is a key has more than 50 doors on it, what should we do?
What is... complete an audit each Friday.