Mean Team Machine: Lateral Violence Behaviors
A pattern of negative behaviors such as eye rolling, gossiping, and sabotage between colleagues are examples of what?
What is lateral violence?
Which B involved sarcastic, cutting, or hurtful verbal remarks toward coworkers
What is Biting
What does the D in DESC stand for?
What is Describe the behavior?
Listening actively and speaking respectfully is an example of what?
What is Professional Communication?
Workplace incivility can increase staff turnover and decrease what?
What is job satisfaction?
The act of talking negatively about a coworker behind their back is called?
What is backstabbing?
Which B addresses avoiding placing fault without facts?
What is No Blaming?
What does the S in DESC stand for?
What is State the desired outcome?
Which communication style is most effective in addressing workplace incivility?
What is assertive communication?
Assertive Communication: is the first recommended action when experiencing lateral violence, according to professional practice standards.
Name one patient outcome that can be negatively affected by workplace incivility.
What is patient safety?
Publicly criticizing a colleague in front of others is an example of what behavior?
What is belittling?
Which B focuses on stopping arguments that damage teamwork?
What is No Bickering?
What does the E in DESC stand for?
What is Explain the effect of the behavior
A structured communication strategy recommended to address lateral violence in a professional manner.
What is CUS or SBAR?
True or False: Workplace incivility only affects the individuals involved.
What is False?
Name an example of a Verbal Workplace Incivility behavior
What is gossipping, rudeness, yelling, ignoring, backstabbing
Which B involves the act of undermining, criticizing, or speaking negatively about a colleague behind their back, often in a way that damages their reputation, relationships, or professional credibility.
What is backstabbing
What does the C in DESC stand for?
What is Consequence: say what will happen if the behavior continues
True or False: You CAN control the words and actions of others, but you CANNOT control your response.
False: Maintain your professionalism. You can’t control the words and actions of others, but you can control your response.
Name one way to respond to Workplace Incivility
What is:
Describe the uncivil behavior
Actively listen
Suggest alternate approach
Identify benefit of new approach
Seek out guidance and support if needed from a nursing leader
Don't take it personally
(Any of the above can be counted as one point)
Name an example of a Non-Verbal Workplace Incivility behavior
What is eye-rolling, negative facial expressions, and/or Turning away from someone when they are speaking
What are the 5 B's or professional behavior
What are No Biting, No Bickering, No Backstabbing, No Blaming, No Belittling?
Name all four steps in the DESC tool that are used to confront unprofessional behavior
What are Describe, Explain, State, Consequence?
True or False: Gossiping can make you look professional
False: Avoid the trap of speaking negatively about the coworker to others. Gossiping can make you look unprofessional.
What is one emotional effect workplace incivility can have on nurses, in addition to impacting patient care?
What is increased stress, anxiety, and/or burnout?