Latitude
Where can Latitude be accessed?
VMWare icon on the desktop
MyNet
Once you have click on Cardweb Portal in MyNet what drop down do you hover over to get to auth lookup?
Account Services
Where can Statement Viewer be accessed?
MyNet
What does the OnBase system allow us to do?
Allows us to send, track, monitor, sort, print, and secure multiple forms and documents with a couple of mouse clicks.
What credentials do you used to login ?
LAN Credentials
If Merrick or Nexus what will you select?
You will select the Merrick radio button.
What is Key Swipe Indicator?
Additional details for how a transaction was processed
What is the purpose of statement viewer?
We are seeking to establish a history or pattern in transactions with the merchants being labeled fraud
• Retrieving a Document
• Creating a New Document
What happens once you login and click work
A new pop-up will appear. This is Latitude
For all other clients you will select...
CWS button
What is Auth #?
All approved and pending transactions have a unique code
What is the only field you will out in statement viewer?
Account number.
What are two Security Forms we will use?
• Adjustment Request Forms
• DR Contact Form
What does the 'Promise" screen display?
Scheduled payments on account
What do you click to open the account details
Double click on the line entry.
What is POS Entry/Mode?
how the transaction was processed
How many statements should you open at a time?
NO more than six.
Where can you located previously created docs in OnBase?
Document Retrieval
What happens when you click on Info Will Display?
Additional information pertaining to the account / cardholder will be shown.
After opening the account details what does the bottom selection display?
The information reported out to the Credit Bureaus and the date of each reporting.
What is Add. Reason Code?
AVS, was the address verified and what part f the address was verified
What are some things we are looking for in statement viewer?
• Date of first transaction
• Dollar amounts
• Number of transactions
• Indications of trial offers (low dollar amount followed by high dollar amount)
• Location (if we can’t establish history with a particular merchant, we may still be able to establish that CH makes transactions in the immediate vicinity)
What can you click to easily find the correct document using search criteria?
“Dispute Resolution Documents (RWF) or Adjustment Request Form”