IT/Facilities
Customer Service
Recipes
Health Department
Problem-Solving
100

Name the Slack Channel to reach out to for this category

What is "Rincon-IT/Facilities Support?"

100

Name the method used for unhappy customers

What is the "LEAVES" Method?

100

The amount of Italian Roast in Espresso

What is 100 grams?

100

This must be present in all holding fridges

What is a thermometer?

100

Fill this out when you mess up safe drops.

What is a safe drop variance form?

200

The Network all of the Ipad's should be connected to

What is Revel 2.4G7L?

200

The info needed from the customer when the scanner isn't working._____ and_____.

What is customer ID and transaction amount?

200

The amount of water used for Double Drip

What is 1.5L, 1.5L?

200

Hand wash sink should be at a temp of at least...

What is 100 degrees?

200

If something randomly shuts off, you check this for misplaced switches.

What is a breaker?

300

The ACTUAL name of the blue tank in the BOH

What is Nimbus?

300

When giving drinks out you must give it out by ___ and ____?

What is customer name and drink name?

300

The correct pulsing method for SP Concentrate

What is pulse 5 times, 3 seconds each?

300

Items need to be in sanitation for at least...

What is 1 minute?

300

The door alarm won't set. You need to check that these three things are closed properly. What are they?

What is the Front Door, Back Door, and Drive Thru Window?

400

The correct TDS level for the Nimbus

What is between 80-110ppm?

400

The question no one asks for walk-up orders but should be asked for legal reasons.

What is "Is this for here or to go?"

400

Reg Iced Americano Recipe

What is Ice Rim 3, pull 2 shots, fill to top with filtered water?

400

To calibrate a thermometer, it must reach this temp before use.

What is 32 degrees?

400

A customer is causing chaos or making other customers feel uncomfortable. What two contacts should you call?

Who is Quis and non-emergency chino hills police line?

500

The year this Store opened followed by our store number

What is 2019, #1315?

500

A mobile order has been sitting for an hour, what the next course of action?

What is calling the customer?

500

TR bucket looks gray. What could be the reason?

What is the DC added 1 TBSP of Pandan paste instead of the 1 TSP?

500

Pipes under the pitcher fridge and 3-compartment sink need to be at least this high above the ground

What is 1 inch?

500

Power goes out, what's the first thing you check for and what two contacts should you call

What is checking the other businesses in the plaza, contact Quis and Edison to see what is going on?