AUTO
Explain Stacked UM coverage in FL so that a customer would understand.
Stacking will multiply coverage for UM on the policy by the amount of vehicles owned by the insured.
How many water losses can I have in TN to qualify for home coverage?
Utilize your GL's - no more than 1 within 5 yrs
If a customer does not know what they carry for Bodily Injury Liability, what would we select in NewCo regarding current carrier BI limits?
Unknown
While doing a home quote, a customer's wife comes on the phone to ask a question. What should we do?
Recorded line scripting
Regarding TrueLane, can multiple drivers get the discount if they are on separate mobile plans?
Only if we can get permission from the driver on a different plan to the TrueLane text message disclosure. Otherwise we wouldn't be able to apply and customer would need to add on afterwards.
How would you explain the Additional Limits for Dwelling 125% to a customer?
In the event of a total loss we will provide up to an additional 25% of your dwelling replacement cost to account for any possible inflation of labor, materials, debris removal, etc.
Explain how uninsured motorist coverage works so a customer would understand it.
If an uninsured motorist causes an accident, this coverage will help pay out for any bodily injury or property damage (assuming UMPD is available in that state) caused in the incident, up to your policy limits. It also covers hit and run accidents if the other driver can be identified.
How do we send out ID cards for an auto policy that has already been issued?
Customer Portal
Customer discloses during auto quote that they had a stroke 11 months ago, how do we proceed?
Check if PI guidelines apply in that state, if applicable this would be a decline.
What do we do if a customer has an existing home policy with us, and is calling in to quote a new primary home they will be moving into?
Transfer to CCSS (NewCo Specialty)
If I am in FL, how much coverage does a customer get for Accidental Death on the basic PIP coverage?
5k
Surprise Sales Question: Explain the assumptive bundle process
Proceed through auto quote, however don't deliver the premium
Let customer know that in order to provide customer with best rate we will ask a few additional questions on home to provide bundled premium
Proceed into home quote and disclose both premium together
Which coverage do we need to ask the customer if they would like to include on a TX auto policy?
Auto Death Indemnity Coverage
What is an example of a business exposure that would result in a home decline?
- Barber, freelance writer, daycare, etc.
- Any business operated by the NI in residence that results in gross income
On auto, what three coverages are paid out regardless if a customer is at-fault or not-at-fault?
Collision, Medical Payments, PIP
What should we do if at beginning of a call, customer states: "I used to have insurance with you guys, and I'm looking to get a quote to potentially switch back over."
Use Client to pull customer's previous policy info (policy #, cancellation date), check TABS for any balance owed, check GL's regarding prior cancellations
Insured mentions their son is away at school and doesn't want to include on the quote. How do we proceed?
The son would be considered a member of the household and needs to be added/developed as an exposure.
Define key elements of a trust:
- Grantor
- Trustee
- Beneficiary
- Grantor: Individual(s) that created the trust
- Trustee: Individual(s) assigned to safeguard and manage the trust (custodian of assets)
- Beneficiary: Individual(s) who will receive the proceeds/assets of the trust
What is the underlying limit for jewelry on an HO3 policy & which peril does it apply to?
- 1,500 theft only
On TX home policies, what are the three endorsements we are required to offer/discuss?
BONUS: define them
- Foundation Coverage
- Water Damage
- Fungi/Mold