HRA/YSA
HRA is strictly a
What is a: Reimbursement account
How long does an Agent of Record change request process take for the General AOR Process
What is: 35-45 days from ARHS receipt of letter
What is: Phone number
Before sending claim forms you must verify
What is: Mailing Address
In the movie Toy Story, What is the name of the cowboy character
What is: Woody
What type of claim form is used for Out of Pocket expenses.
What is: One Time Claim Form
What are the two names of Fitness Benefits offered in Most MA-MAPD plans, and some Medigaps
What is:
SilverSneakers
Silver&Fit
What disposition trumps all
What is: Transfer
What is the 1st thing you do when you get an inbound call after you have secured the account.
What is: Create the inbound activity
What kind of fish is Nemo
What is the Best way to Resolve overpayments
What is: Let future approved claims offset the amount. Submit claims to offset the amount.
How must you transfer an ACA customer to an ACA aligned agent
What is: Warm Transfer
What is the quickest way to find if a PPT has a duplicate account
What is: check the Customer Data Troubleshooting
What is read before doing an enrollment
What is: Pre-Enrollment Checklist PECL
What is the little girls name in Monster INC.
BOO
What should NOT be used when saving files to be uploaded
What is: Symbols or Spaces
What other campaign names can Hire through Retire be known as
What is: Retiree Wellbeing
What are the steps to change the two step authenticator for the customer
What is:
Related
Customer Health Detail
Web Information
What are the disclaimers needed when a 2nd party joins the line
What is:
Greeting
Customer F/L Name
2nd Party disclaimer
Recording Disclaimer
Health Disclaimer
Who's heart is 10 times to small
What are the steps to finding YSA Status Codes in KIT?
What is: 1st: HRA & YSA, 2nd: HRA info in CRM, 3rd/then: YSA Status Codes
What are the next steps when updating indicative data information?
What is:
Update CRM
Refer PPT to notify any Carriers and SSA
Check KIT to determine if Benefits Center needs to be contacted
Offer to Transfer
How can you see the new premium increase for Supplemental plan on a customer's account
What is:
Enrollment status
Open current enrollment
Enrollment Detail
Premium Payment
When are the only 2 times that the Referral Statement is not required
What is: Reporting a death and after a NA when a direct callback for enrollment is taking place
What is the name of the Bad Witch in The Wizard of OZ
What is: Wicked Witch of the West