True or False
The Front Desk can print off IAF Forms for EBT Cards.
False.
The benefit worker is the only one allowed to now print off the IAF.
What would you do if a client didn't have any type of verification to pick up a new EBT Card?
Tell the client they have to come back with proper verification. Such as Driver's License, Debt Card, Vehicle Registration, Library Card.
How long does it take to process a Crisis Application?
It takes up to 48 hours to process a Crisis Application.
When do we check the pouch box?
Every Monday, Tuesday and Thursday.
Over the counter cards are only good for how many days?
60 days.
A Internal Action Form is good for 7 days.
False.
It is only good for 5 days. After that a new one needs to be printed off and the old one has to be shredded.
You have a client come in and they want information on becoming a caregiver.
You have them sign in and contact the Intake worker for Services.
How long does a PIPP Application take to process?
It can take up to 30 days.
How old do you have to be to sign your own Snap Application?
You have to be 18 years old.
When is the deadline that everyone will have their new Chip Card?
The deadline for the new cards is December 31st 2026-January 1st 2027.
Do you accept the Voter Registration Forms if a client turns them in?
Yes, we can accept them, and we will drop them off at Fluvanna Voter Registrar Office.
You have a client call in and wanted to speak to a supervisor over Benefits what do you do?
You need to look up the client to see who the case worker is and verify all information is correct then you can direct them to the proper Benefit Supervisor.
When does Cooling Start and End?
It starts June 15th and it ends August 15th.
How much is the new Chip card going to cost if they need to pick up in the replacement card in the lobby?
It will be 2.00 for the temp card and then 4.99 for the replacement chip card.
The new chip cards will be mailed to the address that matches what system?
It will be mailed to the address that matches Eppic. Always make sure that the address is up to date. If not please let the Benefit worker know.
There is no deadline when to use up your Sun Bucks.
False. You have 122 days to use the card. If you don't the card will be expunged.
What would do if a client became angry in the office and starts to become irate?
You would contact Ann if she isn't here contact supervisor in the office or Kim.
When does Fuel Assistance Start and End?
It starts the second Tuesday in October, and it ends the second Friday in November.
How long does it take to process a Childcare Application?
It can take up to 30 days.
Snap Benefits will be expunged if the card isn't used for how many days?
274 days.
We can tell a client why their case has been denied.
False. We can't tell them why it's closed we need to give them to their worker and let them explain.
What would you do if a client comes in and wants their worker, but they are Teleworking?
You tell the client they are unavailable and try to help them to the best of our ability.
When does Crisis Start and End?
It starts November 1st and it ends on March 15th.
What is the turn around time for a benefit worker to return a call back.
48 hours.
What is the best way to use the New Chip Card?
Tap it would be first and the best way.