Communication
What is the term when you, "Walk in their shoes?"
What is Empathy
"You sound....", "You seem...", "I hear..."
What is Emotion Labelling
Reducing the seriousness of the situation or actions
What is Minimizing
Acts of compliance, responds to negotiator, and repeated callbacks suggest
What is Influence?
Minimal encouragers, paraphrasing, Open-ended questions, and mirroring are examples of?
What is Active Listening