What is the term when you, "Walk in their shoes?"
What is Empathy
Police officers rely heavily on the radio and _____ to retrieve information when dealing with incidents
What is plain language
St. Charles County Regional Negotiation Team was established
What is 2004
"You sound....", "You seem...", "I hear..."
What is Emotion Labelling
This is CNT's primary mission
What is preserve life
The precedent case for the legality of and restrictions on "stop and frisk" is?
What is Terry v. Ohio
Mental health condition triggered by experiencing or witnessing terrifying events like combat or assault
What is Post-Traumatic Stress Disorder (PTSD)
Reducing the seriousness of the situation or actions
What is Minimizing
______ is defined as communication that can be understood by the intended audience and meets the purpose of the communicator?
What is plain language.
Acts of compliance, responds to negotiator, and repeated callbacks suggest
What is Influence?
Communication that flows laterally among those on the same level within an organization is considered
What is horizontal
Situation in which a person's actions, feelings and behaviors lead them to hurting themselves or others
What is Mental Health Crisis
Minimal encouragers, paraphrasing, Open-ended questions, and mirroring are examples of?
What is Active Listening
Incoherent speech may indicate
What is intoxication, a hearing impairment, or Alzheimer's Disease
Per the CNT historical roster, this person was the longest serving member as a negotiator
Who is Dep. Joel Fann (1990 - 2013)