Failing intentionally to perform a necessary duty in extraordinary disregard of the consequences to the person neglected
What is Gross negligence
100
When you act for someone else's benefit, you are known to be
What is a fiduciary
100
When assessing a child's development, a physician compares the child's level of development compared to his or her
What is chronological age
100
The four D's of negligence
What is dereliction, duty, direct cause, and damages
100
If a caller is requesting information, you should ask if you can call him or her back if it will take you no longer than what time frame to retrieve it
What is 1 minute
200
The prescribed code of courteous social behavior one should use
What is Etiquette
200
Typically discusses abnormal results or serious health conditions with patients and their families
What is the provider
200
Age a child will begin crawling on all fours
What is 8 to 10 months
200
A violation of a standard of care is the basis of
What is a malpractice lawsuit
200
When you practice active listening, you should ask these types of questions
What is open - ended
300
Evidence given by a competent witness
What is Testimony
300
Has the power to revoke a granted physician's license for misconduct
What is a licensing board
300
Age that a child will first start to say 10 or more words
What is 18 months
300
Term that describes the illegal touching of another
What is battery
300
When a patient calls with a medical question, you should document the patient's information and relay it to whom for review
Who is the doctor
400
Failure to perform terms of an agreement by either party
What is breach of contract
400
Lawfully entrusted to take care of the person, property, and rights of someone incapable of managing their own affairs
What is a guardian
400
Age infants typically begin going to the pediatrician's office
What is 1 to 2 weeks
400
Court that recognized privacy as a Constitutional right
What is the United States Supreme Court
400
When documenting a telephone call, you should include
What is your name or initials
500
Treatment that maintains or prolongs life if the patient is not able to do so naturally
What is Life - sustaining
500
Works for the medical office and assists patients with bills, forms, and coverage when the patient is unable to do so
What is Patient Advocates
500
If you are dealing with a pediatric patient and the patient is not cooperative, you must first
What is ask the parent or caregiver to intercede
500
The fastest growing criminal enterprise involving the medical field in America
What is Fraud
500
It is most appropriate to use an answering machine