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100
Customer from Maryland can request grub treatment in December. T/F
What is False.
100
First action when a new ticket comes in.
What is take it & mark as pending.
100
A customer can meet a provider at a certain time. T/F
What is False
100
When a customer requests additional services that DO NOT need to be done on the 1st mowing visit.
What is Manual quote
100
Mowing, edging, and blowing off hard surfaces.*
What is included in lawn mowing.
200
Call aheads are not allowed in this state.*
What is Virginia
200
Customer signs up for fertilizer (Find the tab).
What is LTRS (NC).
200
Earliest date to schedule customers when signing up.
What is 2 business days with a 2 day time-slot.
200
Outbound call. Left voice mail. Order status needs to be set...
What is No Answer.
200
Customer calls in and agrees to a bush trimming and leaf clean up at a cap of $150.*
What is Preauthorized work.
300
Payment method
What is CC
300
Customer is charged at a higher price for the 1st service.
What is long grass fee?
300
Try to avoid using this word when referring to providers.
What is Sub-contractor/contractors.
300
Two websites to issue password recovery.
What is my.lawnstarter.com & pros.lawnstarter.com
300
Customer calls in from Michigan.
What is Out of Area.
400
Customer only wants front yard mow.
What is 25% off marked price.
400
Phrases you should avoid when signing up a customer.*
What is: "Cancel anytime" "Contract" "Sub-contractors" "Contractors"
400
15 Business days*
What is Aeration, over seeding, and top seeding.
400
System says "Email address is already taken."*
What is add a '+' to original email.
400
Two methods to manage account, pay bills, add additional services, and reschedules.
What is my.lawnstarter.com & app
500
Time/date of payment charged.
What is after completion of service
500
Cycle for all areas. Time between each application.
What is 8; 4-6 weeks.
500
Lawn Treatment Deadline*
What is 5 business days.
500
[DOUBLE] Sign up process.
What is: 1) Intro to customer + Intro yourself + Help + Did I catch you @ a bad time 2) Services + Type of services? 3) Qualifying questions + Self vs provider + Cycle + Start date 4) Price quote + Adress + Slot date 5) Policies + Long grass fee + 3 cut minimum + Leaf clean-up 6) Sign up + CC + Gates/pets + How'd you hear about us?
500
Who to assign LTRS when someone signs up in DC*
What is LSLTSMarylandDCTruGreen.