Treatments
The FDA-cleared device used by Lice Clinics of America.
What is the AirAllé® device
What do we do when see a missed call?
Call back as soon as possible
What should you always do with online appointments?
Convert to number of clients and treatment (never leave a client as INCL...)
What is the best advertising?
Word of mouth
What are our different protection plans?
Peace of Mind, Individual, and Family Plan
How long should each step of the treatment take?
AirAelle 30mins, Comb-out 30mins, 15mins Active Rinse
What should we do when we see a SPAM call
Mark as spam on CTM
What should we do after every appointment?
Write visit notes, and notes if applicable
How many Google reviews do we have as a goal?
100!
What is the Peace of Mind plan?
3-Months Guarantee for $50 per person
When should we use pre-treatment option?
When there are no more appointments being able to be accommodated and they are coming back next day. Never as a replacement for a treatment.
What should we do at beginning of shift?
Follow-up on appointments in opposite clinic
Go directly to register
What can we be doing to improve awarenss?
Participate in community events
What does the individual plan include?
2-treatments a year, free head check per month (if wanted)
What is the difference between an Express treatment and Signature?
Comb-out is 10mins and there is no 30-day guarantee unless approved by manager.
What is the name of the AI Agent that is helping to answer our calls?
Alex
How to send a deposit link?
Go to register, account, place credit, self-pay
How much does each client captured on Google ads cost?
$80
What is the protection plan start date?
30-days after treatment date
Is our method the only way to get rid of lice?
No, it will take 1 to 2 weeks at home. Our treatment is one and done in an hour.
What should we do when we see an AI Agent booking?
Send deposit link
What's the earliest you should clock-in before an appointment?
30mins.
What will be doing more of this year?
Visiting schools
What do you do if a client from another LCA clinic with protection plan books an appointment?
Contact client to see if they'd like to go to home-clinic, if not, then text/call Kat before appointment