Leadership
An interpersonal relationship in which others comply because they want to, not because they have to.
What is Leadership?
Taking action to help someone be their very best
What is Coaching?
Verbal, Nonverbal, Written, Visual
What are types of communication?
Poor communication, different personalities & values, competition, expectations not communicated
What are root causes of conflict?
Teach something, explain a concept, describe an event, demonstrate a process
What are types of presentations?
Changing your leadership style based on the people your leading and situation.
What is Situational Leadership?
Make conscious choices about what tasks to do when
What is Time Management?
Eye contact, hand gestures, posture, facial expression, movement
The ability to recognize our feelings and those of others, for motivating ourselves, and managing emotions in ourselves and our relationships
What is Emotional Intelligence?
"Tell 'em what you're gonna tell 'em,
tell 'em
then tell 'em what you told 'em
What is Presentation Structure?
Maintaining high levels of personal and professional integrity and acting as an ethical agent who promotes core values, integrity and accountability throughout the organization.
What is Business Ethics?
Elton John, Bill Gates, Oprah Winfrey, Terry Bradshaw, Samuel Jackson, Dolly Parton
Who are famous Baby Boomers?
Reply promptly, keep short & concise, only send to those who need it, forward only when appropriate
What is email etiquette?
Self-Awareness, Social Awareness, Self-Management, Relationship Management
What are the Four Quadrants of Emotional Intelligence?
Visual - Auditory - Kinesthetic
What are Learning Styles?
Authoritative, Coaching, Affiliative, Democratic, Pacesetting, Coercive
What are Leadership Styles?
Employees learn to think through issues on their own, build skills and knowledge, boosts productivity, improves retention, effective use of company resources
What are the benefits of coaching?
Purpose, Priorities, Desired Results, Participant list, Sequence of Events
What is Meeting Planning?
Listen-Acknowledge-Apologize-Agree-Clarify-Choices-Suggest-Confirm
What are the steps in Conflict Resolution Process?
Joint effort involving working together in groups of two or more people, mutually searching for understanding, solutions or meaning
What is Collaborative Learning?
Lead by Example, Work Hard, Take Charge, Keep it Simple, Execute with Speed, Adapt to Change, Seize Opportunities, Be Passionate and Have Fun, Take Risks, Conduct Yourself Ethically
What are Pillars of Our Culture?
Clear and precise, respectful and courteous, keeping an open mind, seek agreement, prepared to take criticism
What is Constructive Feedback?
Eye contact, body language, name use, examples
What are methods for engaging conversation?
What are elements of Crucial Conversations?
Employee Retention & Development, Bridging Skills gap, Reuseable Knowledge Base, Task Management, Building Relationships, Forward-thinking investment
What are organizational benefits of L&D?