Working with Emotional Intelligence
This term refers to the ability to recognize, understand, and manage your own emotions and the emotions of others.
What is emotional intelligence?
Goldsmith warns against this behavior where a leader feels the need to be this at all costs, even in small discussions.
What is "always needing to be right"?
This is the term for focusing on tasks that produce the greatest results with the least effort.
What is prioritization?
This quality helps a leader remain open to new ideas and adapt to change.
What is flexibility?
This author popularized the concept of emotional intelligence in the workplace with his book Working with Emotional Intelligence.
What is Daniel Goleman?
This behavior describes when a leader takes credit for others’ achievements instead of acknowledging team efforts.
What is "claiming credit for others’ work" or "not giving credit"?
True or False: Busy leaders often benefit from scheduling short, focused meetings instead of long ones.
What is true?
True or False: Decisiveness means a leader delays making decisions to avoid conflict.
What is False?
This emotional intelligence skill helps you manage disruptive impulses and stay calm under pressure.
What is self-regulation?
Marshall Goldsmith says this is often the biggest obstacle preventing successful people from advancing further.
What is "bad habits" or "interpersonal habits"?
“You don’t have to see the whole staircase, just take the first step.” This quote encourages leaders to overcome this common obstacle.
What is fear of starting or procrastination?
This quality is a leader’s ability to inspire people toward a shared future, even when the path forward is uncertain.
What is vision?
This leadership style, grounded in emotional intelligence, connects what people do with a shared sense of meaning and purpose.
What is the visionary style?
Goldsmith advises leaders, "To change behavior, you must first do this," referring to being honest about your habits.
What is "accept feedback" or "be open to self-awareness"?
According to the handbook, this is a common fear leaders face when delegating.
What is losing control?
This quality requires a leader to remain approachable and humble, even when they’re in a position of authority.
What is humility?
This specific EI skill enables leaders to build rapport, manage relationships, and influence others effectively—essential for leading teams and driving collaboration.
What are social skills?
Goldsmith says, "The only wrong answer to feedback is this."
What is "ignoring it" or "not listening"?
This technique breaks work into intervals, often 25 minutes long, to improve focus.
What is the Pomodoro Technique?
A quality described by the following quote "The measure of a leader is not the number of people who serve him, but the number of people he serves."
What is servanthood?