Engagement
I know what is expected of me at work
What is Q1?
Information shared with someone about their performance to reinforce strengths or identify areas for improvement
What is feedback?
To protect and maximize the value of every asset
What is WL's owner promise?
Define critical success factors
What are departmental specific keys to excellence?
Define the 80/20 rule
What is 80% of what we achieve, is a result of 20% of what we focus on
70% of the factors affecting employee engagement and play the most significant role in building engagement
What are supervisors and managers?
Behavior, Impact, and Growth
What is the BIG model?
Includes information on guest satisfaction, market share, flow-through, AES, and F&B metrics
What is our report card?
Where can you find department critical success factors?
What is the WLW intranet site?
2 things great leaders should have
What is empathy and perspective?
These employees are unhappy with their work situation and insist on sharing this unhappiness with their colleagues
What is actively disengaged?
Helps individuals grow, develop skills, and achieve success
What is effective feedback?
What is market share?
The opportunity to inspect what you expect
What is an audit?
When a leader senses how others feel and responds with compassion, they are practicing this
What is empathy?
Associates who are most likely to drive the culture, revenue and overall success of the company
What are engaged associates?
Serves as the material to drive the understanding in the employee of what has to change or continue and why
What is growth?
Define flow through
What is what flows to the bottom line?
Prepares our team members to execute and exceed the expectations of our customers
Using a daily list of top 3 priorities is an example of this technique
What is prioritization?
Gallup's research shows that associate engagement is strongly connected to:
What is positive business outcomes?
Feedback is most effective when:
What is given as soon as possible?
what is an activity or objective that enables the achievement of strategic goals and influences performance measures?
Name the 3 pillars of the WLW
What is the associate pledge, critical success factors, and leading from the wall?
Self awareness, self management, empathy, and relationship management are what?
What are the 4 components of emotional intelligence?