NOTATION
HOW LONG DO YOU HAVE TO ANSWER THE PHONE ?
WHAT IS 5 SECONDS.
WHAT IS NEEDED TO MAKE A CALL BACK IF CALL DROPS ?
WHAT IS YOU MUST REQUEST A SEGMENT FROM SUPERVISOR IN TEAMS CHAT.
When a borrower is initiating a claim and they do not have the adjuster’s report with the EXACT claim amount. DO YOU DO ANYTHING ?
What is call the adjuster and get the EXACT net claim amount to initiate the claim.
WHEN IS A VIRTUAL INSPECTION NOT ALLOWED ?
WHAT IS A DELINQUENT LOAN
If a caller asks to speak to a supervisor at the beginning of the call. What should you do ?
What is acknowledge their concern, express empathy, and take ownership to provide assistance.
WHAT HEADER IS USED WHEN CONTRACTOR DOES NOT HAVE AUTHORIZATION FILE ?
WHAT IS CALL RECEIVED FROM CONTRACTOR.
WHEN IS THE BEST TIME TO CALL THE INSURANCE ADJUSTER ?
WHAT IS ON THE PHONE WITH THE BORROWER.
WHAT DOCUMENTS DO WE NEED FOR ALL SETTLEMENTS ?
WHAT IS A FINAL RELEASE, & DEMAND ESTIMATE.
WHAT CALLS CAN WE SEND A RECAP EMAIL FOR USING TGBO ?
WHAT IS QUICK ENDORSE.
WHAT IS THE DOCUMENT UPLOAD CAPACITY FOR PPC.COM ? AND WHAT BROWSER SHOULD BE RECOMMENDED ?
WHAT IS 25 MB. AND WHAT IS GOOGLE CHROME.
WHAT STATE REQUIRES AN WRITTEN AUTHORIZATION FROM THIRD PARTY CALLER.
WHAT IS TEXAS.
IF THE CALL COMES IN AS A GHOST CALL, WHAT DO YOU DO ?
WHAT IS PROVIDE GREETING A SECOND TIME AND WAIT 30 SECONDS, PROVIDE GHOST SCRIPT.
WHAT DO WE NEED IF THE CHECK IS FOR MORE REPAIRS ?
WHAT IS AN UPDATED ADJUSTER'S REPORT.
HOW LONG DOES IT TAKES A DRAW APPROVAL FOR CASCADE ?
WHAT IS 1-5 BUSINESS DAYS. NOTE: Deposits require 5 business days from when the funds post to RE to ensure the check clears before a draw can be released.
WHAT DO THIS MEAN DELQ OR DLQN ?
What is DELINQUENT.
If documentation is pending to order an inspection what should your next step be ?
What is NEXT STEP: (include any outstanding documentation needed) FOR (what % inspection is needed to progress the claim)
WHEN SPEAKING WITH CUSTOMER SERVICE AND THEY TRANSFER WHAT SHOULD YOU DO ?
WHAT IS ASK IF THEY ARE "FULLY VERIFED".
WHAT TO DO IF THE CHECK IS FOR AN INCREASE IN THE COST OF GOODS ?
WHAT IS NOTATING IN THE MEMO.
This document is required to be filled out by the homeowner(s). This document states that the homeowner(s) agrees to apply the funds to the repair of the property.
WHAT IS REPAIRS AFFIDAVIT.
IF YOU NEED A COPY OF A CHECK WHAT SHOULD YOU DO ?
What is Stop Payment SharePoint and add a comment to send the cashed check copy to the borrower on your SharePoint request.
Before a final draw what should be your next step ?
What is NEXT STEP: (include actual inspection % needed to release final draw alongside any outstanding documentation needed) for final draw.
WHAT IS THE DOCUMENT CALL IF THE BORROWER NEEDS MORE FUNDS ?
WHAT IS ADDTIONAL FUNDS REQUEST.
WHAT SHOULD I DO WHEN A BORROWER SAYS THEY HAVE A SUPPLEMENTAL CHECK ?
WHAT IS CALL THE ADJUSTER AND ASK IF THE CHECK IS FOR ADDITONAL REPAIRS OR INCREASE IN COSTS OF GOODS OR DEPRECIATION.
WHICH CLIENT TAKES 5-7 BUSINESS DAY FOR DRAW TO BE MAILED AFTER APPROVAL ?
WHAT IS CLICK N CLOSE
Third Party non-borrower spouses are automatically authorized on the loan to receive loan level and claim information except for what states ?
What is Iowa, New Hampshire, South Carolina, Texas.