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Coverage
Next Gen Eye-Spy
Customer Service at your service
100

What does E&O stand for 

Error and Omissions 

100

I need to update participant as, "Confirmed no insurance" where can I go?

Click on the participant > participant details > Edit > Drop down under "Insurance." 

100

What does CLF stand for

1) Close Loop Feedback 


200

ARC unlisted driver exclusion doesn't apply is the driver became a resident, guest or licensed driver no more than ____ days prior to the loss. 

185 days 

200

I need to located the total loss "Stock Number" where can I find this? 

Click the coverage > Total Loss / Salvage button at the bottom > salvage tab 

200

What is a Restoration Survey and how is it triggered? 

A survey that is triggered as close as possible to when the customer feels restored or in the process of being restored after their loss.

  • $100 minimum paid loss required (can include partial denials).
  • Auto Triggers
    • Comp/Collision Only Present on Claim
      • Triggered seven days post first payment for GHRN and 14 days post first payment for all other inspection/settlement methods
300

Name two examples of when you would declare an event for a Level 1 E&O

1) Coverage issue or dispute: 

2) Involved Vehicle not listed on policy: 

3) Backdated endorsement processed: 

4) Dispute regarding driver not listed on policy: 

5) Other Coverage issues 

300

Josh showed us how to view subro notes in a previous huddle, how can I do this? 

Click on the participant > Click Subro Recovery at the bottom > Subrogation file notes 

300

When mentioning the survey, what 3 things do you need to discuss at a minimum to limit the lengthy talk path 

  1. Check for satisfaction (apologize for issues)
    • (I.E “How has your claims experience been so far).
  2. Mention you’re the point of contact.
    • (I.E “I oversee your entire claim and will be your primary point of contact).
  3. Mention survey and where it comes from
    • (I.E “You may receive a survey from Allstate Survey Manager regarding your claims experience).
400

Name two examples of when you would declare an event for a Level 2 E&O

1) Insurable interest in question 

2) Death of insured and policy renewed 

3) Improper policy form 

4) Improper policy information 

5) Agency/CCC misrepresented coverage(s) to insured 

6) Type and/or value of vehicle in question or ineligible 


400

I need to change the asset type from Auto to motorcycle how can I do that? 

Update the vehicle year to, "9999" to unlock the asset type 

400
What is the best performing inspection method when it comes to customer satisfaction? 

GHRN 

500

During MIC the insured tells you that they are not the registered owner of the vehicle which is later confirmed - You would submit this UWR reason. 

What is Vehicle Not Titled to the Named Insured 

500

I want to create a related file note so they stay together - how do I do that? 

Click on the file note > bottom click "create related file note"

500

What are your tips for dealing with an insured that disagrees with liability? 

- Always voice to voice 

 - Explain the evidence you used to come to your conclusion and break it down if needed 

- Explain vehicle codes and negligence laws 

- Explain subrogation and ARB