Monitoring
The monitoring system so old, it's still got Connectria's name on it
What is Solarwinds?
This three-word phrase (or acronym) is the amount of time between backups
What is Restore Point Objective / RPO?
Check yourself before your wreck yourself, when making a customer aware of an issue we need to make one of these
What is a Case?
Moshimoshi, it's the standard greeting when answering a call
What is "Thanks for calling Lightedge this is [name] how can I help you"?
They could be twins : these two locations are both located in the midwest, both are in caves but have very different names
What are CAV/Lennexa and STC/Kansas City?
It's a zesty system, one that looks at backups
What is Zerto?
While its name might sound like a Greek titan, this backup software is based in Switzerland
What is Acronis?
All in together now, when we make an internal team aware of an issue, we make one of these
What is an Incident?
Stop right there! Before we can take action via phone call we need to get this
What is Code Phrase/Passcode/Validation?
Hold the mayo, this Des Moines datacenter has its own funky name (and a great burger joint down the street)
What is ALN/Altoona?
Another zesty system, this time it'll be looking at virtual machines
What a feeling! This type of backup is quick and usually used for AS400 systems
What is Flashcopy?
Forget the Swingline stapler, when we make sure to collate alerts we need to do this
What is Associate Record?
It's not a typo, it's the special character used for international dialing
What is +?
Steve McQueen and Dustin Hoffman are nowhere to be found in this Omaha datacenter
What is Papillion/PPL?
Old as the hills, this monitoring system used to be called Hobbitt, then it was Big Brother, now it's this
What is Xymon?
Depending on who you ask, this VMWare-owned backup system might sound like the abbreviation for Virtual Machine
Like an outfielder calling "I got it!" this SNOW action is the first stop for Interactions
What is "Assign to Me"?
You might have learned these in Journalism school, the 5 Ws and an H. When answering the phone, they're just as important
What is "What Where Why How When and Whom"?
They're so new, they don't appear is some DC Ops documentation, but we assure you, they're there
What are STL/St. Louis, Ashburn and DAL/Dallas?
What is Blue Matador?
In some circles, they're known as "Data Protection" but the Lightedge team that works on backups is actually known by this nine-letter abbreviation
what is DRaaS/BaaS?
No card required, this collection of articles and how-to manuals used to be a separate website, now it's available in ServiceNow
What is the Knowledge Base?
Sending a call blindly is just rude, when we call the on-call and the customer requests an engineer, we are instead doing this
What is a "warm handoff" ?
Call us Mr. Worldwide : These two datacenters are so far off the map, it looks like they're in the middle of the ocean
What are Singapore and Amsterdam?