Use Cases
The Portal
Integrations
NRR
Finance/Support
100

Name the 7 use cases

New Leads, Prospect Pipeline, HVNA, Sales Pipeline, Lapsed Pipeline, Existing Customers, Lapsed Customers

100

Where can I view a list of all my downloaded contacts?

Setup > Contact Information > Acquired Contacts

100

Name our integrations

HubSpot, Salesforce, Dynamics, Zoho, Pipedrive

100

What does NRR mean? (Explain)

Net Retention Revenue - this is the revenue generated outside of renewals (add ons for additional cost)

100

Where do you submit a ticket for client issues?

Cyclone, zendesk

200

What is our 8th (hidden) use case?

Marketing Insights

200

How can I automatically assign a category?

(Explain all 3 ways)

Data manager, auto categorization, trigger reports

200

How much does each integration cost?

MS, HS, SF - 10% of contract value

Zoho & Pipedrive - Free

200

What contributes to NRR?

Upsells, cross-sells, integrations, contact bundles

200

Where would I find a client contract?

Cyclone: Finance > Documents

300

Name 3 questions we should ask to qualify if sales pipeline would help a client

Examples:

How long is your sales cycle?
What is your AOV?
How many appointments does each sales person sit?

What is your conversion rate?

300

How many people can be assigned to a lead?

Unlimited

300

How does the HubSpot integration log visit information?

It will place the visit info under the "activity" tab as a note

300

What is our upsell/cross-sell target?

1 upsell

3 cross-sells

300

A client wants to change their billing from GBP to US, what do we do?

Request the client fill out a change form via pandadoc, submit to finance

400

Which use case would be the most valuable in this scenario?

Client - "We purchased Lead Forensics for new leads. We have 1 sales person who doesn't do proactive outreach. We have 1000 existing clients with an AM in charge of each. We have the opportunity to upsell."

Existing Clients

400

What can I use to filter the VL by UTM codes?

Conversions or page viewed

400

What order do workflows fire with the KNUC integration?

Top to bottom

400

Who are our account managers?

Andy and Rory

400

Where would I raise a ticket to request IP addresses for a visit?

Zendesk > Customer Support > Data: IP Request

500
A client generates 150 prospects a month, and 10% move to a first appointment. Their close rate is 20%. How many new customers do they gain per month?

3

500

How do I enable .pdf tracking?

Raise a support ticket then create a conversion

500

What do we need to enable a Dynamics Integration?

Version of Dynamics

Discovery Service URL

Organisation Service URL

Organisation Unique Name

How they are hosted? 

500

What product do we sit AM's for? What does it do?

Whizeo, chatbot that navigates users around a website.

500

Where do we generate upsell/renewal contracts?

PandaDoc