Communication
Name one thing to do to PREPARE to communicate
Prepare:
Who
What
Why
How
Name one thing that contributes to good Decision Making?
-Balance short-term and long-term value
-Consult Subject Matter Expert(s)/Resources
-Address the root cause, not just the symptoms
-Be accountable for your Decision
-Consider the holistic impacts of the Decision
-Communicate decisions well
-Timely Decisions
What type of problems do you need to solve?
-S Near miss, first aid, medical aid
-Q Packaging, processing, order checking
-C Line speed, line personnel
-D Product timing, equipment downtime, schedule adherence
-P Line set-up, task assignment
-E Spills, Waste
What is Leader Standard Work?
A set of standardized activities that leaders perform on a regular basis to plan and control normal business processes.
What does KPI stand for?
Key Performance Indicator
Name one example of Non-verbal communication
What is the first step in the Decision Making Process?
Identify the Decision
Explain the "5 Why's" Technique
A simple, investigative line of questioning to begin understanding any problem
Start with an effective problem statement (current situation)
Start asking the question …. The “five whys” …. ( doesn’t have to be five questions – could be more or less)
What is the purpose of a Shift Handover Meeting?
Purpose:
To share status and any issues faced during the previous shift
To relay information on items that require following up
Provide a heads up on ongoing issues
Set up the incoming shift for success
What is the formula to measure safety?
TIR
Total Incident Rate
Name one tip for Active Listening
-ask questions
-paraphrase
-use positive body language
-avoid judgement
-show empathy
-evaluate the conversation
Give one example of a Safety Decision that you need to make.
-Equipment Safety
-Employee Safety
-Near Miss
-Is the person trained to do the job?
The fundamental reason for the occurrence of a problem
Name topics that you cover at a Leader Operator shift start meeting.
Agenda Items
Pre-shift stretches
Highlight on any positive wins/achievements from previous shifts
Safety – safety incidents/near miss discussion. Safety topic of the day
Quality – any holds, rework or trials discussed. RCAs or action items if any
Delivery – current line status, schedule adherence and shop order priority
Training, HR related or upcoming company events
Work Assignments
Name one thing that you can do to influence the Environmental KPI's
-Ensure waste is put into the proper receptacle
-Turn off lights/power when not in use
-Reduce waste
What makes a good communicator
-seek to understand
-actively listen
-take a second to pause- DEI
-recognize the environment - is this the time/place to communicate
What does "Gather the Information" mean when you are making a decision and what information would you gather?
-consult with a Subject Matter Expert
-documentation required to make the decision
-information from employees as to the status of a work process
Name one reason why Problem Solving is important
-Save time and resources
-Prevent reoccurring issue
-Improve safety, quality, productivity
-Empowered to make our workplace better
What is a Visual Board
A board that displays KPI's - Safety, Quality, Cost, Delivery, People and Environment information
Name one Quality KPI and how to measure it.
First pass Yield
Complaints
In transactional communications, what does Decoding mean?
Interpret, decipher what the person is saying. An understanding of where the other person is coming from.
What is the benefit of "Evaluating the Results" after a decision is made?
-Able to evaluate what went right or what went wrong
-Ability to continuously improve
Name a skill that you can use to Problem Solve
Active listening
Analysis
Research
Creativity
Communication
Decision making
Team-building
Brainstorming
Technical knowledge – Safety,
Quality,
Equipment
What do you do at a Shift Floor Walk?
Resources allocated on correct lines.
Verify Shop Orders are being done.
Plan for any upcoming format changeovers.
Attainment adherence (line ahead/behind).
Coffee/materials status.
* Keeping safety and quality on mind.
How can you/your team influence Delivery?
-Schedule Adherence