Team leader related questions
True or False:
State sick time will be deducted from a separate PTO bank
False
How many state sick hours do MI team members get?
72
When delivering a disciplinary action to a team member how many leaders do we want present in the room?
2
What TRS Supports Client Relations?
Jack Krease
What is Hailey's Dogs name?
Bruno
True or False:
After exceeding your applicable hours of State Sick Leave, if you have to take time off for any reason that is unplanned, including for being sick, you would use Unplanned PTO
True
Sadly, a TM loses a grandmother - how many days of bereavement does that team member get?
10 (we can be flexible - if special circumstances arise, please don't hesitate to reach out to us!)
a team member mentions needing a mental health resource, what are you providing them?
Spring Health
What areas does Hailey not support from a TRS perspective?
CR and Strategy
What is Jack's new baby's name?
Kevin or KJ
A team member calls in and lets you know that they can't work because their child has a 102 fever and a snow day due to the 10 inches of snow we got last night. What would you code this as?
State sick time- despite the TMs child having a snow day, the TM mentions their child has a fever. I would assume positive intent and approve state sick time
A team member was supposed to start at 9am it is 9:30am and you have not heard from them, so you send them a text. At 10am the TM responds they are on their way in now. Would you consider this a NCNS?
YES! You as a leader had to proactively reach out to the team member first
How many state sick hours do AZ team members get?
40
What did Jack do prior to being a TRS in Servicing
TRS in banking and/or a Team Leader in Team Relations
When is Hailey getting married
August 2026
but 8/22/2026 to be more exact