PBM and Lean
PBM and Lean see mistakes, not as failures, but as this essential input for learning and improvement
What is Feedback
This is the enemy of stability
What is variation
This four-word mantra is used by Lean teams to remind members to finish current tasks before picking up new ones
What is "Stop Starting, Start Finishing"
This shared belief holds that people, not processes alone, are the primary drivers of improvement
What is Respect for People
This "servant leadership" concept suggests that the leader’s primary job is to do this for their team so they can focus on value-added work
What is remove obstacles and barriers
This 2-word phrase refers to the maximum number of items allowed in a specific stage of a process to ensure smooth flow
What is "WIP Limits"
A leader who visits the actual place where value-creating work happens is doing this
What is Go and See (Gemba)
Instead of giving answers, a Lean leader uses this method to develop their team's problem-solving skills by asking open-ended questions
What is Humble Inquiry or Coaching
This metric is the ratio of actual working time to the total lead time, which improves as WIP is properly controlled
What is Flow Efficiency