Safety
What are the five in-store emergencies?
Gas, Cooling system, Water related, Power outage, Fire
What are the different ways an associate can raise a concern, and what is the name of the poster where they can find this information?
The sign is called My V.O.I.C.E Matters.
Associates can raise concerns by talking to their Manager, ACO, RDO, ZVP, HR, and Hot Line.
Why is steam table management critical?
The serving table showcases the items we sell. Guests come in to buy our food, and it's crucial that we present our dishes in the best quality and presentation possible. Doing so is vital for earning their trust and encouraging them to return.
What is cross-contamination?
When pathogens are transferred from one surface or food to another.
What is the difference between Gross Sales and Net sales?
Gross-Total Sales from all the items rung up
Net- Net sales Gross sales minus employee meals, discounts, coupons, and promotions. Net sales is actual amount restaurant generates.
What to do in the event of a gas leak? -Why is timely reporting important? and how to handle and report?
tell manager/PIC immediately; turn off cooking range, fryer, hot water heater and any gas heaters; find where the smell come from. Check if the Associate is ok, do not move them to receive Timely treatment, report to PandaAID to talk to certified nurse
What is Panda's policy on Sexual Harassment?
Zero tolerance; no retaliation.
What are the two ways a store can automatically fail the PASS Audit?
FAIL to use a thermometer and timer when cooking marinated meats.
What are the five stages of the flow of food, and why are they important?
Receiving, Preparing, Cooking, Holding, and Serving.
This is important to food safety, food and product quality, as well as the COGS.
What does your SSS% say about your store’s business?
This illustrates the year-over-year growth of the business. Same-store sales compare the net sales to the previous year, allowing me to see whether my store's performance has improved or declined compared to last year.
What is a Safety Data Sheet (SDS)?
A Safety Data Sheet (SDS) is a document that provides detailed information about a chemical product used in the workplace. It explains the hazards, safe handling, storage, and emergency procedures related to that product.
At Panda, SDS are important because they help keep associates safe when using cleaning supplies, sanitizers, or any other chemicals.
Why is it important to understand how to recognize instances of sexual harassment in the store?
As leaders, it’s our responsibility to create an environment where everyone feels safe and respected. Understanding how to recognize sexual harassment helps us address concerns quickly and appropriately, prevent escalation, and ensure our associates know we care about their well-being. A safe environment builds trust, teamwork, and stronger performance.
What dose ambiance with pride like in store?
Ambiance with pride means our store feels welcoming, clean, and full of positive energy. You can see and feel the pride through our team’s appearance, the freshness of the food, and how organized and cared for the restaurant is. It’s about creating an environment we’re proud to serve in and guests are proud to visit.
How many Thermometers must we have at the store and where?
5 Thermometers
1-cooking wok range
1-Sides wok range
1- Grill
1- Flat Surface for grill
1- FOH
why is it important to be able to cook all entrees according to recipes? Why is proper food portioning important?
It ensures consistency and also maintain food cost.
How many fire extinguishers do we have in store and what they are for?
Red for regular fire; sliver for grease fire ; ansul system for grease fire
what are signs that Sexual Harassment might be occurring?
Request less hours; absent; change of personality; request not to work with another associate.
How will you use GEM and OSA scores to elevate Guest experiences at your store?
GEM(Guest Experience Measurement)- Based off a survey that all guest can take after their visit
OSA(Operational Service Audit) -Is an audit where OSA member reports their experience as a normal guest. Assess the quality of operation across different locations.(OSA completes questionnaire based on experience)
What does ORF stand for and how it is used in food safety?
Organize -Organize each work zone to ensure food safety
Rotate - FIFO and label
Follow Procedures - Follow Panda’s procedure for cooking, rice cooling, vegetable washing, thawing
How does closing correctly and efficiently impact your business?
When we close correctly, we protect the business. A strong close means equipment is cleaned and working properly, inventory and COGS stay accurate, and the next shift can start focused and ready. Efficient closing also drives labor control, builds consistency across the team, and reflects discipline and pride in our operation. It’s not just about ending the day—it’s about preparing for tomorrow’s success.
What do you do in the event of a kitchen fire?
In the event of a kitchen fire:
Stay calm and act quickly.
Shut off the equipment involved in the fire if it’s safe to do so.
Use the appropriate fire extinguisher:
Grease or oil fire: Use the K-Class extinguisher (never use water).
Electrical fire: Use the C-Class extinguisher.
If the fire cannot be controlled immediately,
Pull the fire alarm or alert everyone in the store.
Evacuate associates and guests safely through the nearest exit.
Call 911 and report the fire.
Do not re-enter until the fire department says it’s safe.
Report the incident to your manager and support team right away.
What are two types of sexual harassment?
Quid Pro Quo: This happens when someone in authority offers or threatens job-related benefits (like promotion, hours, or continued employment) in exchange for sexual favors or attention. “Quid pro quo” means “this for that.
Hostile Work Environment: This happens when unwelcome sexual behavior, comments, or actions create an intimidating, offensive, or uncomfortable workplace.
This happens when unwelcome sexual behavior, comments, or actions create an intimidating, offensive, or uncomfortable workplace. It can come from anyone — a manager, coworker, or even a guest.
How will you use GEM and OSA scores to elevate Guest experiences at your store?
GEM-By using the feedback to prioritize areas of focus, such as speed of service, taste of food, and friendliness.
OSA-Train my associates on 5 Steps of Service. Reviewing which area of operation we need to work on and make an improvement plan.
Organize What is the proper way to inspect Zone 1 and Zone 2?
Inspect top to bottom left to right, look for food particles and items properly stored.
Work Zone 1 is (prep sink)(3 Compartment Dish Sink)
Zone 1 look for Pans for grease, date dots, food particles, dish rack/drain board are clean. Setup is HOT HOT COLD and the floor is dry with no pans/containers.
Work Zone 2 is (Cold holdings)(Walk in Cooler/Freezer)(Prep tables)
What is Prime Cost, and why is it important in business?
Prime Cost = COGS + Labor
Prime Cost is a key performance metric that combines our COGS and labor—our two biggest controllable expenses. It’s important because it reflects how effectively we’re managing our operations. By controlling Prime Cost, we protect profitability, ensure long-term growth, and demonstrate strong business ownership