Game 1
Lean methodology that aims to achieve standard work and improve workplace organisation and productivity
What is 5S's?
One testing change model for improvement. [Hint: Plan-Do-Check-Act]
What is PDSA?
Chart that shows performance over time
What is a run chart?
Define, Describe, Design, Deliver, and Digest
What is D5 methodology?
Methodology used to identify 8 different types of waste
What is TIMWOODS?
Is a rigorous ongoing effort to improve services, processes or products
What is Continuous Improvement (CI)?
It is about creating the most value for the customer while minimising waste – resources, time, energy and effort
What is Lean?
******Methodology that finds root cause of a problem
What is root cause analysis or 5 Why's?
Chart that shows 80% of the problems are caused by 20% of the contributors
What is Pareto Chart?
Concern, Cause, Countermeasure
What are the 3C's?
3C's, root cause analysis, 5S's, VSM, TIMWOODS, PDSA, etc.
What are some CI tools/methodologies?
It is the simple way to visually represent the steps of a process
What is process mapping?
It is the highest level of CI training offered at King’s [Hint: it’s a colour]
What is Green Belt?
It’s a free, easy to use online tool for healthcare professionals to manage QI projects.
What is Life QI?
It is the CI training level at King's recommended for leaders [Hint: it's a colour]
What is Yellow Belt?
Is a disciplined approach and diagnostic tool for examining problems more completely and accurately before acting. It allows us to ask better questions before jumping to conclusions.
What is Systems Thinking?
It refers to observe the current activities and performance of a process for yourself.
[Hint: Japanese word]
What is 'go to the Gemba'?
To mention some of the characteristics of this type of organisation: focuses on problem solving, makes gradual improvements, questions how something can be done better, improvements made by those doing the work at every level, etc.
What is a CI organisation?
System developed in 1950s focused on delivery of value to the customer and reduction of waste [Hint: led by Ohno and Toyoda]
What is Toyota Production System?
It was the first healthcare organisation in the world to integrate Lean philosophy into entire management system
What is Virginia Mason Medical Center?
Events used to make rapid improvements in an area where all stakeholders join
What is a Rapid Improvement or Kaizen event?
Analysis that identifies the root causes of quality problems.
What is cause and effect or Ishikawa?
It’s a diagnostic tool that describes common patterns of behavior in organisations.
What is System Archetype?
It allows organisations to become innovative, competitive, and more sustainable.
What is Lean thinking?
Strong leadership, empowerment, systems thinking, cultural change, and leading change
What are some elements of becoming a CI organization?