WIIFM
The category title stands for
What is "What's in it for me?"
Commitment to quality, value, efficiency, and fairness
What is the Spirit of Our Founders?
The number of GM's that have visited us during the previous 3 classes
What is 5?
This percentage of your time is spent with this percentage of your employees
What is the 80:20 Rule?
The first review for new hires needs to be given by this many days
What is 30 days?
There are 26 of these locations
What are Business Centers?
The names of the four communication styles
What is bold, expressive, technical and sympathetic?
The first Costco opened on this date
What is 13 September 1983?
"To continually provide our members with quality goods and services at the lowest possible prices."
What is Costco's mission statement?
When something is Results Oriented, Measurable, Achievable, Time Sensitive, and Specific it becomes a
What is a "S.M.A.R.T Goal?"
In percentage terms, the total amount of items carried at a business center and not a core store
What is 70 percent?
According to a survey in one of our workbooks, this is the most important factor in a workplace for supervisors
What is wage?
The number of countries that have a Costco.
What is 14?
When surveyed, the number one thing that employees believe is an issue in their warehouse
What is communication?
Fill in the blanks: ____ competent, _____ competent, ____ incompetent, and ____ incompetent
What are Unconsciously, Consciously, Consciously, and Unconsciously?
Member Service, Quantity and Quality of Work, Communication, Teamwork, and Initiative are all parts of this
What is an "Employee Performance Review"?
Approximately how many hours is a typical business center closed (No one in the building) Monday-Sunday
What is 10 hours?
Daily Double
A modified version of the category term "WWCD" which stands for "this" is often applied to questionable returns
What is "What would Craig Do?"
This story that best represents Costco's mission statement has a statue in Building 1 of the corporate offices
What is the Salmon story?
Examples of this method are "You Decide" "Collaboration" "Follow Procedures" and "You Yield"
What are The Four Approaches to Problem Solving?
G.R.I.P. is an acronym for this
What is Goals, Roles, Information and People?
The term "_____ ____ __" means capitalizing on opportunities to provide excellent warehouse support
What is Never Walk By?
The first business center location was opened during this year and location
What is October 3rd, 1996 in Lynnwood, WA?
Rating even higher than wages, employees often value this the most in their work place
What is "Full appreciation of work done?"
Costco opened its Travel Department in this year
What is 2000?
The number of managers Costco will need in the next 10 years
What is 5,535?
These are Costco's code of ethics
What are Obey the law? Take care of our members? Take care of our employees? Respect our suppliers? Reward our Shareholders?
Performance logs, attendance sheets, performance reviews, and appreciation notices are all part of this kit
What is "The Toolbox for Inclusion?"
Of the 26 business centers, this location in particular fulfills approximately 33% more business delivery orders than the next highest location
What is 115 Lynnwood Business Center?