THE WAY WE DO BUSINESS
To continually provide our members with quality goods and services at the lowest possible prices.
What is the mission statement?
1976
The birth of Price Club
Grow the business by teaching
What is the role of a supervisor?
- High dominance
- High expressiveness
- Low dominance
- Low expressiveness
What are the four communication styles?
- Annual Reviews
- Progress Reviews
- Daily Coaching & Feedback
The Supervisor Toolbox
Obey the law, Take care of our members, Take care of our employees, Respect our vendors, Reward our shareholders
What are the code of ethics?
1983
The birth of Costco Wholesale
(above the waterline) What can you see?
(on the waterline) What might you see?
(below the waterline) What can't you see?
The diversity iceberg
Excellent listener, Patient teacher, Knows their employees, Great motivator/Positive attitude
Good qualities of a Manager/Supervisor
Used to teach and/or commend an employee for recent performance
The Coaching Log
The right Merchandise, the right Place, the right Time, the right Quantity, the right Condition, the right Price
What are the six rights of merchandise?
1985
The $1.50 hotdog and soda combo is born
X
The task at hand
Lack of communication, Quick to anger, Doesn't listen, Unwilling to teach/learn
Bad qualities of a Manager/Supervisor
Used to improve, NOT to punish
What is a counseling notice?
The right People, the right Environment, the right Training, the right Compensation, the right Opportunities, the right Programs
What are the six rights of people?
HOT HOT HOT
What is the soup?
The process of exchanging information, ideas, and feedback between individuals or groups within an organization, both verbally and non-verbally
What is communication?
- Listen
- Remain un-biased
- Ask for help if needed
- Maintain a respectful attitude
How do we navigate difficult conversations?
Reviews, Recruiting, Interviewing and Hiring, Training, New Hire Orientation, Promotional Process
What is the Rothman Workplan?
2000
Launch of Costco Travel
The collaborative effort of a group of people working together to achieve a common goal, often involving diverse skills and perspectives
What is teamwork?
Bold, Expressive, Sympathetic, Technical
BEST
-Accurate dates, times, place(s)
- What specifically occurred that violated policy
How do we Stick To The Facts?