BEST Personalities
When working with a bold personality they are characterized as __ in terms of decision making and receiving/ giving instruction.
direct, blunt, quick to the point.
A message being distorted after being passed along by multiple people is known as __.
The Telephone Effect
__ is when an individual is able to understand and share the feelings of another.
Sympathy
To continuously provide our members with __ and __ at the ___.
Quality goods, services, lowest possible price.
Bad Eggs?
ensuring procedures are correctly followed and having the technical knowledge to fix issues as they come up.
perfectionist
With regards to the communication process, __ is the various factors that effect a how a message is changed while transferring from one person to the next. Additionally, what are some examples of __ we face in the warehouse?
Noise
Radio garble, misinterpretation, lack of proper explanation for inexperienced employees, improper tone.
__ is when an individual is able to relate and understand another person's situation often due to past experience.
Empathy
Above all else we must __.
Obey the law.
__ is wrong with this email. (List two or more things wrong with this email)
Irrelevant content, Poor member service, Multiple topics
A __ personality may utilize a variety of gestures to communicate such as hand, foot, and body motions. Sometimes described as an inflatable tube man.
Expressive, thank you for the visual Matt
When an employee performs well and completes a task as requested __ is a way to express gratitude.
praise/ positive affirmation/ appreciation/ positive feedback.
When we have empathy with our employees it's an opportunity to show to them that we are __.
Seeing to their needs/ listening.
When we do not tend to employee needs or career development, we are failing to __.
Take care of our employees.
__ is wrong with this email. (List two or more things that are wrong with this email)
Spelling, Irrelevant content, Unnecessary Acronyms
A __ personality is often described as considerate, generous, and kind.
Sympathetic
When communicating using written media, ___ such as often, always, or usually are discouraged.
Absolutes
What Do You Do?:
Two employees, Andres and Miguel, can't seem to get along. Miguel is cashiering and when asked, Andres refuses to assist for Miguel stating: "Miguel cashiers too quick for me, I feel exhausted by the end of the day, and I don't feel like Miguel is taking the time for member service." As a supervisor what do you do?
Affirm the employees' concerns, find a way to make it work between the two, observe Miguel and Andres, address balancing member service and speed if necessary.
In order to take care of our vendors, we will never be more than __% of a single company's business.
50
__ is wrong with this email. (List 5 things wrong with this email)
Inappropriate Title, Spelling Errors, Irrelevant Content, CC's, Abbreviations
__ is high dominance, high expressiveness
__ is high dominance, low expressiveness
__ is high expressiveness, low dominance
__ is low dominance, low expressiveness
Expressive, Bold, Sympathetic, Technical
When disciplining employees for concerning behavior the order of written disciplinary actions for consecutive violations is traditionally __, __, and __ unless otherwise specified by the Costco Policy.
Verbal warning, Coaching, Counseling Notice
What Would You Do?:
You are the Front End board runner on a busy Sunday. Your lines are backed up to clothing and you are struggling to get more lines open. You notice that Bob, a typically high performing cashier, is struggling to keep pace and is visibly upset about something. You need to get through these lines, and you can't afford to close down any registers. What do you do?
Talk to Bob, Encouragement, Someone steps in, Talk to them on the side, Put them on a different task if possible.
__ will not transpire if do not: obey the law, take care of our members, take care of our employees, and respect our vendors.
Rewarding our shareholders.
__ is wrong with this email. (List 5 things wrong with this email)
CC All, unprofessional language, grammar errors, typos, spelling, slang terms, inappropriate first topic, second topic should be an email on its own.