Conflict
internal struggle related to contradictory values or wants
What is Intrapersonal Conflict
believed to be born a leader then switched to qualities a person possesses (intelligent, creative, interpersonal skills, take risk)
What is trait theory?
Process where interested parties resolves conflict, agree on steps to take, bargain, and pursue an outcome that benefits mutual interests
What is Negotiation
ability to influence others despite their resistance
What is power?
ER and ICU conflicts is an example of this type of conflict
What is Intergroup Conflict?
one party attempts to solve conflict by trying to satisfy the other party
What is Smoothing?
Focus on the ability of leaders to manage their emotions and those of their followers?
What is the Emotional Intelligence Theory?
use informal negotiation when this type of conflict resolution does not solve the conflict
What is Problem Solving?
The power to control others through threats or discipline
What is Coercion?
best type of conflict strategy?
What is collaborating?
stage of conflict where both parties are involved and aware of the conflict. Either negative or positive action is being taken
What is Manifest Conflict
Emphasize either the duties or emphasize the interpersonal aspects of the employee
What is the Task-Relationship Theory?
in negotiation each party agrees to this
What is give something up?
Informal power created through relationships with people within the organization
What is referent?
the willingness to work with others toward accomplishing the group mission
What is Followership?
Conflict strategy where one decides solution at the others expense
What is competing?
Gives the sense of mission that goes beyond good interpersonal relationships or reward. Empowers, creates supportive environment, and communicates their vision
What is the Transformational Theory?
the first step of negotiation is
What is to clarify the situation in your mind?
knowlege is power
What is expertise power?
believes that workers do not want to work and manager has to be the one to motivate and make sure they work hard
What is Theory X in Human Relations-Orientated management?
In healthcare, what is the goal in managing conflict?
What is to strive for "win-win" solution?
emphasize that it is important to 1) understand all of the factors that affect a particular group of people in a particular environment and 2) vary the type of leadership to meet the needs of the situation
What is the Situational Theory?
nurses manage this to have an effective negotiation
What is their emotions?
The ability of an individual to control or allocate incentives
What is reward?
is an employee of an organization who has the power, authority, and responsibility for planning, organizing, coordinating, and directing the work of others.
What is a manager?