Conflict
Theories
Negotiation
Power
Mix
100

internal struggle related to contradictory values or wants

What is Intrapersonal Conflict

100

believed to be born a leader then switched to qualities a person possesses (intelligent, creative, interpersonal skills, take risk)

What is trait theory?

100

Process where interested parties resolves conflict, agree on steps to take, bargain, and pursue an outcome that benefits mutual interests

What is Negotiation

100

ability to influence others despite their resistance

What is power?

100

ER and ICU conflicts is an example of this type of conflict

What is Intergroup Conflict?

200

one party attempts to solve conflict by trying to satisfy the other party

What is Smoothing?

200

Focus on the ability of leaders to manage their emotions and those of their followers?

What is the Emotional Intelligence Theory?

200

use informal negotiation when this type of conflict resolution does not solve the conflict

What is Problem Solving?

200

The power to control others through threats or discipline

What is Coercion?

200

best type of conflict strategy?

What is collaborating?

300

stage of conflict where both parties are involved and aware of the conflict. Either negative or positive action is being taken

What is Manifest Conflict

300

Emphasize either the duties or emphasize the interpersonal aspects of the employee

What is the Task-Relationship Theory?

300

in negotiation each party agrees to this

What is give something up?

300

Informal power created through relationships with people within the organization

What is referent?

300

the willingness to work with others toward accomplishing the group mission

What is Followership?

400

Conflict strategy where one decides solution at the others expense

What is competing?

400

Gives the sense of mission that goes beyond good interpersonal relationships or reward. Empowers, creates supportive environment, and communicates their vision

What is the Transformational Theory?

400

the first step of negotiation is

What is to clarify the situation in your mind?

400

knowlege is power

What is expertise power?

400

believes that workers do not want to work and manager has to be the one to motivate and make sure they work hard

What is Theory X in Human Relations-Orientated management?

500

In healthcare, what is the goal in managing conflict?

What is to strive for "win-win" solution?

500

emphasize that it is important to 1) understand all of the factors that affect a particular group of people in a particular environment and 2) vary the type of leadership to meet the needs of the situation

What is the Situational Theory?

500

nurses manage this to have an effective negotiation

What is their emotions?

500

The ability of an individual to control or allocate incentives

What is reward?

500

is an employee of an organization who has the power, authority, and responsibility for planning, organizing, coordinating, and directing the work of others.

What is a manager?