Leader
This Leadership Quality helps build trust by being honest, ethical, and consistent?
What is integrity
This is the first step a leader should take when resolving conflict between team members
What is listening to both sides
Leaders reinforce this culture by ensuring employees follow laws, regulations, and internal policies
What is a Compliance Culture
Group B: What is at least one idea that we put up that the team demonstrates sales in everyday interactions?
What is looking into profiles, listening to conversations, using drive-up, follow up, knowing your customers, making it personal, business account opening, business credit cards, customer focused
Is the following a weak or powerful question?
"Don't you think you should be asking for referrals more"
What is Weak
A leader uses this skill to fully understand employees before responding
What is Active Listening
Setting these helps employees understand priorities and expectations
What are Clear Goals
This leadership priority ensures customers information remains protected
What is Data Security
What is at least one idea we put up for Group A: What does sales mean at FSB?
Quality of Sale not Quantity, Low Pressure/Medium Sales, stepping out of Box to ask Question, Active Listening/ Picking up Hints/ Recap+ Next Steps, Building Rapport- Name, Eye contact, Thanks for stopping in, Trust/Confidence in Conversation
Is the following a powerful question?
"What do you think is getting in the way"?
What is Powerful
leadership philosophy where the leader prioritizes serving others, focusing on the growth, well-being, and empowerment of their team members.
What is Servant Leadership
Leaders use this type of feedback to encourage growth by being specific, timely, and actionable
What is Constructive Feedback
Leaders often review these measurements to evaluate branch or team performance
What are Key Performance Indicators (KPIS)
What was the presenters name in the Ted Talk from Session 1?
Who is Simon Sinek
What are the steps in the coaching process model?
What is determine the need, build trust through inquiry, envision the future, build a plan
This process involves giving employees the authority and confidence to make decisions within their roles
What is Empowerment
This leadership practice involves responsibility while maintaining accountability
What is Delegation
This leadership responsibility involves preparing employees for new technologies, regulations, or business process
What is Change Management
What are the Zones of Psychological Safety?
What is Comfort Zone, Learning Zone, Apathy Zone, and Anxiety Zone
Who was the Ted Talk- Why you think you're right- even if you're wrong in Session 2?
In banking, leaders use this approach to identify, assess, and reduce potential threats to the organization
What is Risk Management
A leader recognizes strong performance through this practice to improve engagement and morale
What is Employee Recognition
Great Banking Leaders balance exceptional customer service with maintaining the essential business objective
What are some of the behaviors that we listed to create consistency?
What is Transparent, Guide W/O Taking Over, Not Withholding Info, Approachable, Listen, Accountability/Ownership, Teams Back
What are the six principles of Persuasion?
What is Liking, Reciprocity, Social Proof, Commitment and Consistency, Authority, Scarcity