Personal Leadership & Influence
Understanding Emotions, Using Emotions, Managing Emotions and Perceiving Emotions
What is Emotional Intelligence?
The ability to make choices that are ethical, constructive, and take into account the well-being of oneself and others.
What is Responsible Decision Making?
This method of communication has the greatest impact on the message.
What is Body Language?
______ ______ is greater than the sum of its parts.
What is "the Whole?"
The initial process of introducing new employees to an organization, its culture, policies, and procedures.
What is Orientation?
Taking ownership of one's actions, decisions, and their consequences, whether positive or negative. It involves being responsible for fulfilling commitments, adhering to ethical standards, and being answerable to others for the outcomes of one's behavior.
What is Accountability?
The way an individual views or interprets a situation, event, or concept based on their personal experiences, beliefs, emotions, and knowledge.
What is Perspective?
Ignoring, Pretending, Selective, Attentive, Empathetic
What are the five Levels of Listening?
The ability to manage your emotions, thoughts, and behaviors in different situations. It involves controlling impulses, managing stress, and staying focused on goals.
What is Self Regulation?
This word emphasizes teamwork, shared responsibility and promotes unity and collaboration by framing the conversation as a joint effort.
What is the word “We?”
A thoughtful and deliberate process in which you assess a situation, consider your emotions, and choose an intentional course of action that aligns with your goals and values. It involves pausing to evaluate options and acting with awareness and purpose.
What is Responding?
This is a team of individuals with different areas of expertise, skills, and responsibilities who collaborate to achieve a common goal.
What is a Cross Functional Team?
Go on, Say more, Tell me more about that …
What are Prompts to Encourage Dialogue?
The process of identifying and addressing disagreements or disputes between individuals or groups in a constructive manner. Aims to de-escalate tension, promote understanding, and build or maintain positive relationships.
What is Conflict Resolution?
Contract, Listen, Explore, Action, Review
What are the five steps of CLEAR Coaching?
A stimulus or event—either internal (a thought or feeling) or external (a situation or interaction)—that activates an intense emotional reaction, often tied to past experiences, trauma, or deeply held beliefs.
What is a Trigger?
A strategic process of identifying and developing employees to fill key leadership or critical roles within an organization over time. It ensures continuity of operations and minimizes disruptions when key personnel leave or retire.
What is Succession Planning?
This word expresses personal feelings, thoughts, or perspectives. It reduces defensiveness by focusing on our own experience rather than placing blame or making accusations.
What is the word “I?”
The process of stepping back and viewing a situation, issue, or system from a broader, more holistic perspective.
What is Zooming Out?
Investigate the Situation, Find Common Ground, Brainstorm Solutions, Agree on the Solution, Establish Roles, Document the Incident, Follow Up
What are the Seven Steps to Resolve Conflict?
Choosing between these two words affects how relationships between ideas are perceived and interpreted. One unites ideas and other contrasts ideas.
What are the words “AND” and “BUT?”
Strategist, Global Thinker, Navigator
What are the competences associated with Operational Excellence?
A discipline for seeing wholes rather than parts, for seeing patterns of change rather than static snapshots, and for understanding the subtle interconnectedness between groups.
What is Systems Thinking?
Outcome Driven, Data Driven, Disrupter
What are the competences associated with Results Orientation?
TAC
What are the Categories of Recognition?
What are Things, Achievements, Characteristics?