People
Queen Elizabeth
England
Whenever things don’t go well for Duane, he is quick to shift fault to others. Which political tactic is he using?
A: Creating a favorable image
B: Praising others (ingratiation)
C: Attacking or blaming others
D: Using information as a political tool
Attacking or blaming others
As a Division Head, Natalie is implementing pay-for-performance plans and positive reinforcement programs at Goodwill Wireless Center. Natalie is attempting to exploit which power?
A: Coercive
B: Expert
C: Referent
D: Reward
Reward
Mutuality of interest means ...
involves win–win situations in which one’s self-interest is served by cooperating actively and creatively with potential adversaries
Reward power
obtaining compliance by promising or granting rewards.
Angela Merkel
Germany
What does Impression management mean ...?
the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas
Empowerment means ...?
recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation.
Tami has a tendency to use praise or flattery with her boss prior to making a request for her expense account approval every month. Tami is using which influence tactic?
A: Inspirational appeal
B: Ingratiation
C: Pressure
D: Consultation
Ingratiation
Coercive power
obtaining compliance through threatened or actual punishment.
Donald Trump
United States
Job-focused impression management means ...?
manipulating information about one’s performance to make yourself look good
Participative management means ...
process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization
Commitment means ....
substantial agreement followed by initiative and persistence in pursuit of common goals
Legitimate power
obtaining compliance through formal authority.
Emmanuel Macron
France
Supervisor-focused impression management means ...
praising and doing favors for one’s supervisor
Delegation means ....
the process of granting decision-making authority to lower-level employees
Compliance means.....?
reluctant agreement requiring subsequent prodding to satisfy minimum requirements
Expert power
obtaining compliance through one’s knowledge or information.
Sultan Qaboos
Oman
Kendall will often do favors and run errands for her manager. She is engaged in __________ impression management.
Supervisor-focused
An example of a Barrier to Delegation ....?
Lack of confidence and trust in lower-level employees
Resistance means ...
stalling, unproductive arguing, or outright rejection
Referent power
obtaining compliance through charisma or personal attraction