Picture This
The Parent/_____/Child communication Model
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What is Adult?
Jamie did some amazing work for Brent. Brent is also very impressed but doesn’t show it as he is too busy and therefore just responds back with a “thanks”. The LCD skill Brent needs to work on.
What is Acknowledgment?
Keeping our word until results are produced.
What is Making and Managing Commitments?
Your go to person to discuss and help you through your LCD journey.
What is Listening Partner or Coaching Partner?
Acknowledgment, Listening for Support, Talking Straight Responsibly, Making and Managing Requests, Making and Managing Commitments, ________
What is Holding To Account?
The ______ Hijack
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What is Amygdala?
Brent didn’t appreciate Ragulan’s response to his question during the meeting. It is bothering Brent but he has decided to leave this unresolved. The skill Brent needs to work on.
What is Talking Straight Responsibly?
It identifies a particular quality of the individual. It then gives a specific recent example of that quality. It then marks out the impact that quality has had or will have on you, the team or the business.
What is Acknowledgment?
“I’m not good enough” “I’m not smart enough” “I’m not loved” “I don’t belong” These are examples of?
What is Triggers?
An efficient method for setting your listening is to make a distinction between two types of listening: listening ____ and listening for support
What is "Against"?
Arena, ______, Façade, Unknown
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What is Blind Spot?
Sean has suggested an idea for the group and asked for feedback. Michelle and Troy are providing input into Sean's idea. Brent is busy formulating a response - this is going to be brilliant, cutting edge stuff! Finally Troy and Michelle have finished droning on so Brent is able to present his thoughts to the team. His thoughts are met with "You mean like what Michelle and Troy said?" The LCD skill Brent needs to work on.
What is Listening For Support?
This skill means being 100% accountable for communication, and doing so in a way which will forward the relationship.
What is Talking Straight Responsibly?
There are three of these: Leader made, Leader solicits input, Group makes decision
What is Decision Types?
_____ accountability means that we only feel partially responsible. We believe that another party is also responsible for the situation we are in.
What is 50/50?
Persecutor, Rescuer, ______
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What is Victim?
Brent is supposed to get some data from James and his team. Brent didn’t give James a deadline and is now behind on his project. The skill Brent needs to work on.
What is Making and Managing Requests?
It is a conscious act. It requires us to pay attention to now, not the past. We move our attention to what is actually happening in this moment, this conversation.
What is Listening For Support?
What level of alignment is the following: "Not aligned – concerned"
What is Level 2?
We often soften our ability to _____ with politeness, fear of harming others, fear of being perceived as rude or a lack of confidence in ourselves.
What is Talk Straight Responsibly or TSR?
Automatic Listening Loop
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What is Trigger?
Penny has asked Brent to provide an update on a project and they agree on a 2 day time line. Brent knows he has a lot on his plate right now but thinks he might be able to "figure it out". Brent realizes after a few hours into the day that he won’t be able to get this done in 2 days but doesn’t let Penny know, still hoping for the "miracle". The skill Brent needs to work on.
What is Making and Managing Commitments?
It moves something into action and the response provides you with data on what is needed to complete the action.
What is Making and Managing Requests?
_______ describes the things about ourselves that we cannot see. They are behaviours that limit our relationships, growth and effectiveness.
What is Blind Spot?
The ________ is a tool we used in our LCD journey that helps people better understand their relationship with themselves and others. It has four perspectives to consider.
What is Johari Window?