COMMUNICATION
What is the practice of actively listening and providing feedback called?
What is active listening?
What is the first step in resolving workplace conflicts?
What is identifying the issue?
What is a basic psychological need that must be met to motivate team members?
What is recognition or sense of purpose?
Name one non-verbal way leaders can communicate effectively.
What is body language, eye contact, or facial expressions?
Name a common conflict resolution strategy where both parties give something up.
What is compromise?
What is personal growth, achievement, or meaningful work?
What is the term for sharing information in a clear, concise and timely manner?
What is effective communication?
What technique involves understanding the other person's point of view?
What is empathy?
What leadership behavior encourages motivation by involving team members in decisions?
What is participative leadership?
Give one example of a barrier to communication in the workplace.
What is noise, distractions, assumptions, or lack of clarity?
What is the name of the conflict resolution style where one person gives in to keep peace?
What is accommodation?
What is the term for rewarding specific behaviors to increase the likelihood they happen again?
What is positive reinforcement?
What communication style aims to assert one's own needs while respecting others?
What is assertive communication?
When should conflict be escalated to management?
What is when it cannot be resolved between parties or impacts work significantly?
Name a motivational theory that focuses on a hierarchy of needs.
What is Maslow's Hierarchy of Needs?