Accountability and Performance Management
Effective leaders handle these types of issues as soon as possible to maintain team performance.
What is addressing performance issues early and consistently?
This leadership practice involves explaining goals, roles, and responsibilities to your team.
What is communicating expectations clearly and consistently?
When a conflict cannot be resolved at the team level, a leader takes this step to ensure resolution.
What is escalating the issue?
To build credibility, leaders consistently do this with the company rules, processes, and safety guidelines.
What is following policies, procedures, and safety rules?
Leaders must do this when making choices so that actions match the company's core principles and objectives.
What is making decisions aligned with company values and goals?
This approach ensures that rules and expectations are applied equally across the team.
What is consistent application of policies and expectations?
This communication skill involves changing your message, tone, or approach based on who you are speaking to.
What is adjusting communication style based on the audience?
During disagreements, a leader maintains this perspective, avoiding favoritism, and focusing on facts.
What is remaining neutral and fact-based?
A leader sets the tone for the team by maintaining this kind of attitude at work.
What is a positive and professional attitude?
Leaders demonstrate this when they act with honesty and uphold high standards in their role.
What is representing leadership with professionalism and integrity?
Leaders do this to encourage positive behaviors and results.
What is recognizing and reinforcing strong performance?
This communication skill requires giving your full attention, asking clarifying questions, and focusing on understanding rather than responding.
What is active listening?
Effective leaders do this to prevent disputes from escalating.
What is addressing conflict promptly and professionally?
Leaders show their team what is expected by doing this every day.
What is demonstrating expected behaviors daily?
This responsibility involves helping team members grow and success in their roles.
What is supporting and developing team members?
Leaders maintain credibility and fairness by keeping records based on objective evidence rather than opinions.
What is fact-based documentation practices?
Effective leaders use this type of feedback to address performance issues or reinforce positive behaviors.
What is timely and respectful feedback?
Instead of assigning blame, leaders keep the team focused on this aspect of resolving issues.
What is focusing on solutions, not blame?
This process helps match employee's skills with organizational needs and highlights areas for improvement.
What is identifying strengths and development opportunities?
A leader improves performance by doing this to things that slow the team down or cause problems.
What is removing obstacles that prevent performance?
Leaders do this to ensure employees know exactly what success looks like.
What is setting measurable performance standards.
A leader explains a new process clearly, but team members still perform it incorrectly. This communication responsibility was missed.
What is ensuring the message is understood, not just delivered?
Leaders facilitate this between team members to ensure their differences are discussed respectfully.
What is encouraging respectful dialogue between parties?
Leaders do this to help employees understand if they are ready for promotion.
What is providing honest input and feedback on readiness for next-level roles?
A good leader does this to ensure the team knows what to do and what is expected of them.
What is setting clear directions and expectations for the team?